I have two email addresses that the business use to notify us of incidents, depending on what aprt of the business they effect.  Servicedesk@ and NOC@

 

If the business put both addresses in an email then when SDP logs the ticket it sends an autorepsonse with the ticket number, this email then creates another ticket and a loop follows.

 

In the admin tab under notifications, junk notification filter I have added the servicedesk@ and NOC@ addresses as advised by ManageEngine support but the loop continues has anyone had this before.

 

Also I have checked the notify cc when a ticket is created and resolved however if a DL is in cc it does not apear to work, has anyone come across this.