Ctrl-V causes IE DEP to close ServiceDesk
Since we patched to 8126, the following occurs for many technicians in Internet Explorer only: When adding or editing a resolution, if the technician does a ctrl-v to paste info, the attached screenshot occurs. If the technician uses a right-click and paste, it works fine. Only ctrl-v causes the error. I cannot duplicate this issue in Chrome or Firefox. Only Internet Explorer. If i run IE without addons, this issue does not occur. Also, running IE in normal operation, going to internet options
Not using anonymous user is mysql possible?
Hello, I have been trying your product and it seems that I keep getting errors when connecting to mysql. I am doing this on a GNU/Linux box with CentOS 6.4 and MySQL 5.1.69 I can connect to mysql, create databases and change anything I would like with multiple users. It seems java is trying to run the following command: /home/<USERNAME>/ManageEngine/ServiceDesk/mysql//bin/mysqladmin --no-defaults -u <USERNAME> --password=<PASSWORD> -S /var/tmp/mysql.sock --port=3306 -h localhost create servicedesk
E-Mail Command - add resolution and close
Using one email, is it possible to update a request with a resolution and close the request? A resolution is mandatory for us in order to close the request, and I'd like to accomplish this with just one email. I only have it working by sending two separate emails, one operation to EditRequest, and another to CloseRequest.
Servicedesk 8213 version error fetching mails and merging requests
Dear all, Since i updated SD to latest version the mail fetching is not working. It works for a while and it stops suddently. It happens each time an e-mail containing the requuest ID in the subject enters the mailbox. Also when i try to merge two or more requests i get an error: "FAILURE :Problem while trying to merge this threaded request with the selected request." I think the mail fetching error could be related to this as the system is not able to merge incoming mails containing an existing
Network Backup Errors
Need some help. I would like to get backups scheduled to run to a network location. Thus far these have failed. I keep getting the same error email. Is ServiceDesk using the Local System credentials in the ManageEngine service? Any help is appreciated. I've attached a shot of the email error. Regards, Bob
Email Commands
Is it possible to send one email to add a resolution and close the request? A resolution is a mandatory field for us.
purchase order assets
hello when receiving items in purchase order the asset gets added in the appropriate place but i it wont show for technician that have some restriction until i assign a site for the asset.
Problem with update from SDP 8127 to 8200
Hello On the test server, I try to make upgrade from version 8127 to 8200. When I run updatemanager, i see an error: === root@ubuntu:/opt/ServiceDesk/bin# sh UpdateManager.sh -c Press i to Install v to View installed ServicePack versions e to Exit Choose an Option:i Enter the patch file to install:update.ppm PPM Installation failed. Please contact the support team. Starting mysql server Unable to start the DB. Possibly server is running if so Please shutdown the server
user duplication
hello a number of user gets duplicated in requesters without any data about the user, what is causing this problem?
error
hello i'm having this error when adding/editing a support group and the support group cannot be deleted type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
How to change $SurveyLink in survey
I am change service desk application server, but my survey is showing old server link in survey. Thanks Kishor
ServiceDesk PLUS integration with OpManager Unable to fetch values from ServiceDesk Plus
Unable to fetch values from ServiceDesk PLUS. I do have a current support request but I haven't heard anything since yesterday, I figured I may get some assistance from here while I wait. I would like to get this back to working condition as soon as possible. Servicedesk (DNS NAME)= Crest-NOC (Server Name) = 180.200.100.30 ServiceDesk PLUS is running on port 80. OpManager is running on port 8060. This was working until recently, no changes made. I am running the latest version of both applications.
LDAP connection to FirstClass mail server?
Has anyone used LDAP connection to a FirstClass mail server? Having issues with establishing a connection. Thanks
Notification Rules > Reply Template > E-mail signature and cursor appearing before content
Hi, We are having a problem that the e-mail signature and cursor always appearing before content. As personal signature is always appearing before the email content, I am now using the $Technician at the bottom of the email. However, the cursor is showing before "Hello $Requester Name" and we need to manually move it to start typing anything. And also, there are blank spaces before "Hello $Requester Name" which makes the format uncomfortable to read, and we need to manually delete them either...
Business Rule - place in group not working
I have a rule. If Department is "Department Name" assign to Technician "Tech name" and place in group "Group Name" The Assign to Technician is working fine but Request isn't getting placed in the group. I Have one site with 120+ Departments. Thanks for any help
SDP - No method for cleaning up archived work orders?
I have a running installation of SDP (8.2.12, Windows server 2003, MS SQL server 2008) where we have been archiving work orders. My installation has become unwieldy due to the number of archived work orders, inline images, and attachments. Enraged by having to wait through a 30-hour FORCED internal backup to get from 8.1.21 to 8.2.12 due to the large size of my installation, which I DO NOT NEED (app directory is backed up, so is my SQL server database), I reached out to support to improve this
Replying to a Request will not allow image insert
Using SD Plus ver 8.1 build 8106 under Notification Rules > Replying to a Request > Customize template we are trying to create a signature with a Company logo at the bottom of a standard reply (global use). Text, hyperlinks, values all work, but we cannot add a small JPG or GIF in Rich Text HTML format. Signature images work fine for individual users in the personlize section signature setup but the goal here is a common gloabl reply with signature which includes company logo. Anybody else had
Adding additional fields to Service Caterlog
Hi. I have created an additional field called Brand. This is to capture differing information per person that is not held in AD. I have created as a pick list multiple options. Have set as mandatory for the requester. When they log a request and it has been resolved i cannot close the request as it says the field cannot be left empty. This is not the case and the field has been chosen. Can some one advise how this can be overcome?? Thanks
Active Directory Integration Username or Password incorrect
I have recently installed SDP 8.1 build 8119 on a Windows 2008 server. The server is associated with a domain and can communicate with the domain controller. I have successfully imported the users from AD and have enabled Active Directory Authentication. However, when I attempt to log in using an active directory account I receive an error saying "Username or Password is Invalid." I have confirmed the username and password is correct and I have also confirmed the user has permissions to log in to
Double up email all email recipients
Hi, I've got a strange issue with some tickets. E.g. attached screen shot. When I click reply, the recipients emails get doubled up. The ticket is not merged or anything similar. I checked the original email in the inbox (copy kept) and they are all in there as single, so no double typos ether. Latest version 8213 is installed on Linux and I just restarted as well. Kind Regards, Per
Reporting To field clearing after AD import
Hello, We are seeing an issue where we had to manually add each user's manager to the "Reporting To" field as there doesn't seem to be a way to import this. The issue is that when AD auto updates the field gets cleared. Is there any way to auto populate this field or prevent it from getting cleared when the AD updates?
Adding services in a Service Category under "Service catalog" does not display added services.
Hi, I have noticed a strange problem. Here is my situation. Installation Details: Service Desk Plus - Enterprise edition Location in : DMZ OS : Windows 2012 R2 STD.(Virtual Machine) Backend - SQL Server 2008 R2 Location : Behind Firewall Log into ServiceDesk Plus (Enterprise edition) as admin Add a "Service' under the "Service Category" in "Service Catalog". Make appropriate changes and save. Go back into Service catalog the newly added Service is not listed. Logout Login as a local admin (not
Original Email styling stripped
Hello, When we receive emails into our helpdesk system, it looks like it strips all styling that was on the original email. This is especially noticable when someone submits an infopath form that has check boxes, radio button, and a people picker field. The buttons become symbols, as do the check boxes. The people picker result is completely stripped out and added as an attachment. I was wondering if there's some backend option that we can enable to keep all original styling so this problem doesn't
Service Desk Plus no starting
Hi I have this issue. When I try start the Service Desk Server, I am obtaining this error: C:\ManageEngine\ServiceDesk\bin>run.bat =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. . JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=ru n.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerIm
Error Scan the network in 8213
Hi, After upgrading from 8212 to 8213 by clicking Admin -> "Network Scans" page is displayed incorrectly. The problem relates to IE, Chrome, Firefox. Chrome & Firefox IE
Microsoft Windows Server 2003 vs 2003 R2
I have noticed that when I scan servers in as assets, the system is not distinguishing between Server 2003 and Server 2003R2. Is there a way to correct this?
ServiceDesk Plus never start
Hello, I install the ServiceDesk Plus but it never start, I run the run.bat command and it said that everything was good and that the address was localhost:8080 but it did not work, I change the port and restart everything but it also did not work. Any recommendation on what to look for? I,m using it default database.
restore failure to v 8026 "Duplicate entry"
I am trying to rebuild my Managenegine Server after upgrades caused it to go intoa fit of restarting. I have backups of the database and have frashly installed v. 8026 (teh version it was last working on) I get this errir when trying to restore the data: How do I get oast this and force it to complete the restore? __________________________________________________________________________________________ Please wait ! Deleting table data in Progress.. 0-----------------------50------------------------100(%)
Restricted technicians can see all tickets
I may have found a security bug. 1. I have all tickets in the 'Not associated to any site' (I don't use sites). 2. ServiceDesk is deployed for our entire IT department (Help Desk, Dev support, Web Services, etc). Techs are placed in each of these groups. 3. If I create a requester, and promote him to a technician, he can see all tickets in all groups even though his only role is SDGuest and he is not associated to any groups. If the only role is SDGuest, should that not restrict the access to
Update to 8213 Release failed
The installation of the update failed and I was required to roll back to get things working again. I'd like to try the update again, but now I get a message that the selected servicepack is already installed. The Help About menu shows 8212 is what is installed and 8213 is available, but I can't run it. Is there any way to "trick" the software into thinking the update was never applied?
ManageEngine ServiceDesk Plus Alert - Inventory Audit Changes.
Hi there, We have set our schedule scan to run Monday to Friday at 2.45pm however we are no longer receiving the emails about the system changes. Does the schedule scan use the "Network scan details" in the admin section? Please see attached image of our notification rules. The last email we have got was on the 18.10.2013 and I know we have made software changes on the system to peoples computers since then. We are on Manage Engine Service Desk Plus 8.2.0 Build 8212 Please help
Service desk plus service not starting
I am trying to install Service desk plus on my windows 7 PC and have pointed it to use mysql database. It gets to to Application Layer Started and it just hangs. The service does not start. Please could you advise why the service is not starting. Thanks Stan
Pickup blanks out Group
We have Group assigned by a Business Rule, but when users from that group pickup a call, the group is blanked out. Queues are then not showing all their calls.
Going to request tab in 8.2.0 Build 8210 using firefox results in server error page
Hi, We have recently updated to 8.2.0 Build 8210 but now when I open the request tab (/WOListView.do) in Firefox (23.0.1 Windows 32 bit on Windows 7) it gives me the infamous " HTTP Status 500" this is not happening when it is opened from Chrome or IE Is anyone else having this happen? Neil
Java PrintScreen issue still there
I have updated our SDP to 8.1.0 build 8123. We are still getting popups when trying to paste into tickets. I've attached the 2 popups our users are seeing and of course complaining about. Is there anything we can do to prevent these popups?
Fetching emails
Has anybody has been successful on setting up the email fetching? Without enabling plain text login.
how to delete priority without affect the request closed
there is a way to delete a priority without delete the information in the closed incidents ??? I need to delete one priority but i need to keep that priority on the old incidents
time off by an hour???
Hi there, As the subject says. Is there an issue between SDP and time zones with DST? I set up a reminder on ... Date: 16 Oct, 2013 at 16:15:00 Email me before: 15 mins but I only get the email on exactly 5pm! Is there a way to check what is the time settings on SDP?
Auto assign tech - assigning in vacation technician
Auto assign technician assigning a tech that already in vacation. What I did wrong?
Daylight Savings
Good Afternoon, We have noticed that our service desk does not have the correct time since we have moved into Daylight Savings time. Please advise a fix for this. Kind Regards Richard
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