I have been trying your product and it seems that I keep getting errors when connecting to mysql. 

I am doing this on a GNU/Linux box with CentOS 6.4 and MySQL 5.1.69

I can connect to mysql, create databases and change anything I would like with multiple users.

It seems java is trying to run the following command:

/home/<USERNAME>/ManageEngine/ServiceDesk/mysql//bin/mysqladmin --no-defaults -u <USERNAME> --password=<PASSWORD> -S /var/tmp/mysql.sock --port=3306 -h localhost create servicedesk

which works fine for me when run from a terminal, but when i run "./run.sh" and then look in the logs I get the following error.

/home/< USERNAME >/manageengine/servicedesk/mysql//bin/mysqladmin: connect to server at 'localhost' failed

I have a feeling this has nothing to do with accessing mysql, as I can issue commands in the same way java is and get positive results.

Does this by chance have to do with anonymous users in mysql? 

I ask this because after re-reading this install guide:

http://www.manageengine.com/products/service-desk/help/ManageEngine_ServiceDeskPlus_Help_InstallationGuide.pdf

There is a section that states to test mysql, I should run:

# mysql -u root -S ../tmp/mysql.sock servicedesk -A

Which is using an anonymous user [no -p argument defined].

So my question is, does service desk plus use the anonymous user for mysql? 

If so this may be my problem, as I always remove any ''@'localhost' user from mysql {and any related anonymous user(s)}

Any ideas or comments will be helpful.

Thank you