error

hello

i'm having this error when adding/editing a support group
and the support group cannot be deleted

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException
    org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
    org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
    org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:162)
    org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
    org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274)
    org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
    org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
    org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:162)
    org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
    com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
    com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:176)
    org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)

root cause

java.lang.NullPointerException
    com.adventnet.servicedesk.setup.util.AdminOperationalUtil.getQueueDefintionDO(AdminOperationalUtil.java:2409)
    com.adventnet.servicedesk.cmdb.action.ViewCIDetailsAction.execute(ViewCIDetailsAction.java:159)
    org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
    org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:162)
    org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
    org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274)
    org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
    org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
    org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:162)
    org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
    com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
    com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:176)
    org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)