Change approved automatically by system?
This morning I raised a change for approval through the CAB. I selected my boss in the list of CAB members, he received an email where he rejected the change.
ServiceDesk shows the change next to his name as 'rejected the change on 19/11/2013 08:53', yet the status of the change is showing as 'approved by system on 19/11/2013 08:53'.
ServiceDesk shows the change next to his name as 'rejected the change on 19/11/2013 08:53', yet the status of the change is showing as 'approved by system on 19/11/2013 08:53'.
Why has the system automatically approved the change?
Thanks,