Tasks from Work Orders in a controlled Group
I have segregated work queues in my SDP 8.2.12 installation, meaning that Techniciand cannot see work order in Groups where they do not have rights.
My problem occurs when a Technician needs to assign a Task to another Group.
- Work order is in Group A
- The Task is assigned to a technician in Group B, with no rights to Group A, field "Group" on the Task is set to one where the tasked technician has rights.
- Technician received notification
- Technician cannot resolve the task until the parent work order is moved to a group where technician has rights.
You are not authorized to perform this action [20228] when attempting to close the Task from the All Tasks grid. Task appears to be read only to teh assigned technician.
What's the point of being able to assign tasks to Technicians in outside groups if this is functioning as designed?