Hey,

 

  i'm just testing the E-mail commands and it's working as expect in that i am sending an e-mail with @SDP@ in the subject line and just ACCOUNT/REQUESTER/TECHNICIAN in the body of the message and the new request is being created with the correct account/requester/technician but:

 

  We have business rules and notifications in place so that if a request is assigned to technicians they are notified but this notification is not being sent even though the technician is assigned.

 

  Is there any way to remove the commands from the request?  Each time a request is generated via E-mail Commands the Subject and Description have to be manually edited to get rid of the commands.  These should be removed automatically or something no?

 

thanks in advance,

dean