We're testing out SDP's remote control agent and so far haven't had much luck.

 

When we attempt to start remote control, we're getting " FAILURE :Failed to copy files to the remote workstation. "

 

We have the Windows 7 firewall disabled in domain mode, and the user configured is a member of the local administrator group on the test PC. The asset scan works without issue.

 

I have even tried manually installing the agent. This creates the service "ManageEngine AssetExplorer-RemoteControl" but even then we can't start a remote control session - we get the same error.

 

The log files I can find are completely useless and don't give any indication of what's going wrong.

 

Any help appreciated!