Scan does not complete
I downloaded the free trial from the site and installed the agent in a few computers (WinXP, Win Server 2003 and Win 7). The server detected a few agents, but is not detecting all of them. Also, for Win 7X64 bit, the scanning does not get completed. If I try to install the patches through it, the patches are never deployed and there is always an error shown.
Error when assigning technician
We just upgrade from v. 8.2.0 build 8217 to version 9.0. build 9011 When assigning an incident to a technician we get this error: FAILURE :Exception occurred while performing the operation
Deleting relationships
I have a technician that has created a relationship between an IT Service and another CI. This has been added this incorrectly. is it possible to do the following without having full admin access. a. change the relationship type without deleting the relationship b. delete the relationship. I really dont want to give all technicians full admin access to the Service Desk thanks Marcia
On closed request notification rules apply
If request is closed, but we can change technician in it, notification rule is apply (Notify requester when a request is assigned to a technician.) and notification is send. I think it's sort of a bug ;) it should send notifications after request had been closed.
ServiceDesk Not Presenting All Columns Including “User - Additional Fields
The problem is explained in detail on how to create as well with the inline image. SDP Pro 9.0 Build 9003, Server 2008 R2 64 bit, Postgresql. Note: I believe this function used to work before Project Management was added to SDP. We do not have a license for project management for our product.
Hide the applicant history to requester
Is there any way not to show the history of the applicant to requester, this because there are some internal processes which do not require this to see. This can be done?. Hopefully you can help me.
Service Catalog - Hidden Templates
Hi, I have created a number of services under the "Admin>Service Catalog" settings. Then after a number of days my entries disappeared, thinking they had been deleted I contact all admins and no one owned up to deleting them. I then went about recreating the entries, except when saving them I was rejected with an alert that the template name already exists. When I login as a requestor I can see them listed under the "Request Catalog" dropdown box - yet I can't see them listed when logged in as
SDP Cannot be Started Due to MySQL Failure
Hello, We were using SDP on Windows before but now I am trying to move it to a linux (Fedora 20 x86) machine. I've installed everything and changed the database to MySQL using changeDBServer.sh and it was successful but ServiceDesk is not starting now. When I try run.sh command it is giving me "Trying to start MySQL server failed" error. I tried to check the logs but couldn't find anything. By the way I am running MySQL Community Server Edition 5.6.17 (i686). And when I try startDB.sh it is giving
Change requester does not updates site (does change department ).
We have to create requests by email so we need to change requester from ourselves (Edit -> Search Requester list -> choose correct). Requester name and department changes successfully - but not for Site. And here is a huge problem - SLA rule depend on Site. We need one additional step do change Site manually and sometimes our technicians forgot about this important move - so SLA not applied and we are dummed:( We have a lot of sites and departments in our SDP (8217 Pro; we expect to upgrade do 9003
Changes Reports - seems to be only pulling Changes where Site IS NULL
(This situation applies to ServiceDesk Plus build 9003 Enterprise) In the process of arranging a support call with ManageEngine for this issue, but thought I'd throw it out into the community and see if anyone else can let me know if I have misconfigured something or they are experiencing a similar situation... (This occurred after moving from build 8206-9003) Issue: Reports existing (created previously in build 8206) and created using the Custom Reports wizard (in build 9003) stopped returning
Text in template jumps
We have made incident template where our text jumps one to several rows down each time the template is used in the description field. How can we solve this so it don't happen again. we are running SDP 8.2 Build 8214. Same issue appears on our test system that runs 8.2 Build 8217
Fail upgrading from 8217 to 9000
Hi, we are having problems with updating SDP from version 8217 to 9000. We attach the log Updatemanager.log Can anyone help us? Thanks
Task count inaccurate
In the dashboard tab -> Task Summary section -> It give me a count of 2 pending tasks. When I click on the number, it brings me to the task details page. The problem is that there are not tasks listed. If I go back one page. I click on the total (32) when the next page opens up, there are only 9. The task count and the actual number of tasks don't match up.
Error in componentVendorFormresult
Good day! When I try to add any new asset (assets-choose any IT asset category- press "new" button) i get an error: Error in componentVendorFormresult.getElementsByTagName(...)[i].childNodes[0] is undefined. I ignore this message and press OK and then create any asset whithout any problem. So, can anybody explain what does this message means and will I have any problems whith assets in future if i ignore this error?
Network scanning not working for new systems (SD+ 8.1.1.0 Build 8110)
I am running on Service Desk PLus 8.1.0 Build 8110. I know this is an old release, but I cannot upgrade at this point in time due to management and configuration control issues. When I scan a small subnet with 32 new systems on it, all nodes in the address range fail. I then run a workstation scan of one system within the address range, the workstation scan succeeds. I re-try the network scan for the address range, and one system succeeds and the rest fail. The successful system is the one
Backup error
We get the following error when the scheduled backup fails. What do I need to do to fix this? Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.util.zip.ZipException: ZIP file must have at least one entry at java.util.zip.ZipOutputStream.finish(Unknown Source) at
High CPU load
Hello, After update from 8109 to 9004 got a problem: very often java.exe consumes 100% of CPU core. Wrapper.conf: wrapper.java.additional.19=-XX:PermSize=128m wrapper.java.additional.20=-XX:MaxPermSize=256m wrapper.java.initmemory=128 wrapper.java.maxmemory=1024 In logs I can see many messages like: [13:27:19:823]|[05-19-2014]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[23]|: Connection obtained for crawling the database <AppIndexingInfo CRID="147" APPLICATIONID="1"
Problem with searching in solutions database
Hello to all, we have experienced some problems to find solutions in SDP database. We dont know why but we cant find some solutions using "Search solutions". Words that we used are in subject or description but SDP cant find it. Are there any solution for this trouble? Thanks in advance SDP 9.0 Build 9003
List of support groups do not open!
My organization is testing the SDP few days ago, everything was working normally until Thursday lost the ability we select the group in the Incidents module, at creation time of the creation of the incident list with the support groups do not open. We also verified (via F12) that SDP has a script error. Does anyone know what could it be? Notes: The list of groups not open even after requesting to be chosen; We are not using the customization option per site, all sites are to "Refer Default Settings"
Requestor view of all Current and Closed Requests
Hi My users don't appear to be able to see Closed Requests older than 4 months. I haven't archived since August 2013, and they don't appear to be able to see the archived items either. In previous versions they were able to see all Closed Requests dating right back. Did this get changed in an update? My users are asking for this functionality back as they often refer to Closed Requests if they experience similar issues. Thanks Gill
Servlet API Update Asset Assignment
I need a little help understanding the usage of the servlet API and making changes just to an assets state and assigned owner. As I understand it you just do a simple POST to https://mydomain.com/servlets/AssetServlet with just the variables you wish to change. For example a simple html form would be: <form action="/servlets/AssetServlet"> <input type="text" id="assetName" name="assetName"/> <input type="text" id="assetState" name="assetState"/> <input type="text" id="associateToUser" name="associateToUser"/>
internal server error 500 after upgrade from 9001 to 9010
Hi all, just thought I would let everyone know. since upgrading to 9010 I was unable to assign or pickup tickets. kept getting the interal 500 error. I was advised to: stop SDP service rename the extracted folder under \ManageEngine\ServiceDesk\applications restart SDP service this resolved my problem. thanks Russ
numbers searching in 9.004 is not working.
In our incidents and service requests templates, we have added fields corresponding to numbers like customer indentification or our customer card number or keys. Lucene engine indexing all text fields excepting number fielsd. Searching for eg. "45432345" number in request history we get null response. Before upgrading we had performance problems during searching, but there were no problems with finding numbers in requests history. Now searching is quicker but has not complete functionallity. Maybe
NTLM Failed Redirecting To Login Page
I have read the three posting about this and there were no solutions, the tech just keep asking for the log files and then never posted a solution. This issue started happening to me today (02/24/2014) and nothing on the server has changed. I tried clearing my cache and updated Mozilla Firefox and I am still seeing the issues. I am running Version 8.1.0 Build 8114.
Database exception while discovering workstation. : Duplicate entry for key
Hello! I had problems with scanning workstations. When scanning workstation via its IP address error Database exception while discovering workstation. : Duplicate entry for key. Earlier this workstation was on the list of scanned workstations, now I can not find it anywhere to remove and scan it again. Earlier on this workstation was installed agents, after a scan workstation disappeared. Tell me what to do! Thanks
Forum bug when inserting images with IE11
I can't insert an image with IE11. The insert image dialog comes up and I can select the image and it generates a preview. But when I hit "submit".. the code does nothing. I waited for 5 mins.. nothing. Can't use compatibility settings as "nothing" shows up at all; no forum area displayed. Please fix.
Unable to delete "Change manager" field from change template
Hi! When i try to remove "Change Manager" field from change template after pressing "save" button I get an error: "Already change template in the same name is present. Please provide a different name" But we have no other templates in the same name. Can it be fixed?
Redirect http://8080 to https://8443
We're trying to redirect our help desk from http://site:8080 to https://site:8443. I found the instructions on this page (http://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl1) to do it but it is not working the way I need it to. If I do that, then http://site:80 will redirect and not http://site:8080. I tried changing the appropriate line server.xml to <Connector port="8080" address="${jboss.bind.address}" and redirectPort="443" and running the changewebserverport.bat
ServiceDesk Plus Standard
Hi I'm new to this form of support, I am new to ServiceDesk & am having a huge problem..... When I try saving settings on the Self-Service Portal I keep getting a Error 500, some sort of Java Code & that's it, but every other version of ServiceDesk is working correctly using trial accounts and doing the exact same thing. All I was trying to do was to change the default locale & currency. I've tried calling support but I think the times they are open don't correspond with the UK. I hope someone here
Users add attachments
We have SDP build 8214 on both a production and also a test environment \where we test new services, patches etc before deployment. After deploying build 8214 about 6 weeks ago, both environments are identical. On the test environment, on a request page, the users can selecvt Actions/Add attachment. In the production environment, the Add attachment option is missing for users.
Receive error when I try to upload a custom image for the Self-Service Portal Settings
Here is the error I get. description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
Why is no one contacting me for my support issues?
I have an issue with devices that keep getting re-added back into our asset database after I remove them. I DON'T want these devices in our database. I only want the computers that are in our active directory database (which I have set to re-scan daily), plus our ESX hosts (and VMs), routers, storage and network printers. Somehow I have two different support tickets for the same issue. I was told someone would be calling me back last week, and no one ever did. I have emailed several times, asking
Un-Archive Requests
We are using the Archive feature in SDPLUS 7.6 Bld. 7604 So its great! However we discovered a number of users have the wrong department. We have since fixed the department issue and no need to delete the old department entries. It seem though if the departments linked to a request it wont allow you to delete them. So we need to "Un-Archive " all the requests that are currently in the archive so we can edit them thus allowing us to delete the old department entries. Can support help?
MySQL->PostgreSQL Restore Succeeded with Errors (wheres the logs??)
Hi everyone, I'm working on moving my ServiceDesk Plus installation and database to a new virtual server. The new server is running the same exact version of SD Plus as the old; however, the old was still running the builtin MySQL database and the new is on the PostgreSQL platform. I did a restore of the MySQL backup file from the old server to the new and everything seems to work; however, I noticed a bunch of errors and warnings flash accross the CMD window as it did the restore and I'm
HTTP Status 500 - error when saving settings
We are doing our first installation for ServiceDesk Plus. We are going through the wizard just fine, but when we try to save ANY changes in 'General\Self-Service Portal Settings', we see following error. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
Error saving Self-Service Portal Settings page
whenever I click save even without changing any settings I get...any help please
LDAP import failure
Hi All I have tried to import the user from LDAP which had deleted before but it failed. It show LDAP import failure. Please help.
SSL setup godaddy
Hi there, Since a while we are trying to implement SSL to Service Desk plus. I followed this guide : http://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html#step3, but when we attempt to start service desk via command line it reports server started, but when we try to open the portal it does not load up, seems like the web service is not started. Anyone gone across something similar? The cert is from Godaddy, the zip did contain 3 files (two looks like their
Asset Scan not working
Hi Support, Our Asset scanning seem not to be working after a while - SDP ver 9.0 When performing scanning, the Update Scan Data window will runs without any response. Please help to resolve this problem.
Problem with restoring backup
Dear, We just upgraded our SD plus from version 8.2 to version 9.0 build 9007. We also changed to an other server. But now I can't import the backup, it gives a 'strange' error. Extracting backup file.... Please wait extracting backup file java.lang.NullPointerException at com.adventnet.servicedesk.tools.RestoreSDBackup.extractBackupFile(Res toreSDBackup.java:1090) at com.adventnet.servicedesk.tools.RestoreSDBackup.deCompressData(Restor eSDBackup.java:1074) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
Next Page