Since a while we are trying to implement SSL to Service Desk plus.

I followed this guide :  http://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html#step3, but when we attempt to start service desk via command line it reports server started, but when we try to open the portal it does not load up, seems like the web service is not started.

Anyone gone across something similar? 

The cert is from Godaddy, the zip did contain 3 files (two looks like their root CA and the 3rd file is the actual certificate. Tried every possible combination of using the cert file and the root cert files (also tried to use them as intermidiate) but no joy.

Could someone point me to the right direction?