numbers searching in 9.004 is not working.
In our incidents and service requests templates, we have added fields corresponding to numbers like customer indentification or our customer card number or keys. Lucene engine indexing all text fields excepting number fielsd. Searching for eg. "45432345" number in request history we get null response.
Before upgrading we had performance problems during searching, but there were no problems with finding numbers in requests history. Now searching is quicker but has not complete functionallity.
Maybe I have to set someting in configuration to allow Lucene engine for indexing fields with numbers too.?
Any other idea will be nice to get. Problem is very important for our backoffice ongoing work.
Refards WO.
Before upgrading we had performance problems during searching, but there were no problems with finding numbers in requests history. Now searching is quicker but has not complete functionallity.
Maybe I have to set someting in configuration to allow Lucene engine for indexing fields with numbers too.?
Any other idea will be nice to get. Problem is very important for our backoffice ongoing work.
Refards WO.