Change requester does not updates site (does change department ).
We have to create requests by email so we need to change requester from ourselves (Edit -> Search Requester list -> choose correct). Requester name and department changes successfully - but not for Site. And here is a huge problem - SLA rule depend on Site.
We need one additional step do change Site manually and sometimes our technicians forgot about this important move - so SLA not applied and we are dummed:(
We have a lot of sites and departments in our SDP (8217 Pro; we expect to upgrade do 9003 on Friday) and we strongly need to fix it beacuse of SLA rules syntax.
We need one additional step do change Site manually and sometimes our technicians forgot about this important move - so SLA not applied and we are dummed:(
We have a lot of sites and departments in our SDP (8217 Pro; we expect to upgrade do 9003 on Friday) and we strongly need to fix it beacuse of SLA rules syntax.