Why is no one contacting me for my support issues?
I have an issue with devices that keep getting re-added back into our asset database after I remove them. I DON'T want these devices in our database. I only want the computers that are in our active directory database (which I have set to re-scan daily), plus our ESX hosts (and VMs), routers, storage and network printers. Somehow I have two different support tickets for the same issue. I was told someone would be calling me back last week, and no one ever did. I have emailed several times, asking when I would hear back from someone. I called back and had to leave a voicemail. I have yet to hear from anyone. Is this the quality of the support we should expect for a paid product?
Why can't someone just call me back for my issue?