Build 8007 Notification Rules
After updating to Build 8007, replies have been strange. When replying, the "To" and "CC" do no auto populate. Also, the notification rule that is setup is not being recognized. I have attached a screenshot - please advise I tried to uninstall Build 8007, but it kept failing. Restoring a backup didn't work either
Permission for a requestor to generate a report in servicedesk plus
Please let me know if there is any way to give permission for a requestor to generate a report in servicedesk plus. The requestor has a privilege to view all the tickets which fall under his site. Its urgent
Yearly Reports
Hi experts, I have recently upgraded the ManageEngine Service Desk Plus from 7640 to 8700 without any issues and running all the different tests. However, there are certain things that I wanted to be there like yearly reports. I want to run the yearly report and having: Request ID, Request Status, Technician, Subject, Requester Time frame: year Group To: Month Year Chart: Line Chart/Time Series Chart Is this possible?
Report on Ticket Type
How do i run a report that lists me all the different 'Ticket Types' we have raised? We have Tickets Types such as: Incident, Service Request, Enhancement etc
Update 8007 forward request has no content (BUG)
After updating to 8007 over the weekend we now face a problem where if you forward a request there is no content in the popup screen that should contain the request content. All it has is the following in the Subject "[Fwd: ##$RequestId## : $Title]" All other fields are blank. This is quite a signifigant problem that needs to be addressed urgently. Cheers Brett
Two Different Email Accounts for Ticket Generation
Hello, I will like to know is I can have two different email addresses that will be generating tickets for the ServiceDesk Plus application. I need a scenario that whenever a User sends an email address to emailaddress1@domain.com, a ticket is generated and it is assigned to a technician... and a response template is sent to the person. Can I have another emailaddress2@domain.com also receiving messages and at same time generating tickets and sending another response template? This will be useful
Detail of Relationships of Suministro with Printers
Hi. Reviewing the asset management workstations if you drive a good record of hardware, software, usuarios.etc But seeing the supply relationships with assets (printers) this relationship does not save the state only looks Supply is required to register with that printer was connected.
New Test environment - Disabling reports, email fetching, etc.
We are in the process of building a test environment. To do this, we installed SDP on a new test server. We then dumped the production database from MS SQL to a backup file and used that to build a new database on a new MS SQL server. I then turned on the new test instance of SDP and discovered just how much of the configuration of SDP is stored in the Database. Right now the service is turned off. I'd like to turn it back on in order to allow me to do a test upgrade from 7.6.0 build 7610 to 8.0,
Query assistance needed
I have developed two separate queries. Quert I provides an open status listing for a particular technician: SELECT ti.FIRST_NAME 'Technician', DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME /1000) ,'%d-%m-%Y %k:%i') "Created Time", aau.FIRST_NAME 'Requester',wo.WORKORDERID 'Request ID',wo.TITLE 'Subject', std.STATUSNAME 'Request Status' FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
Reports Needed
Dear any one can help me to get this report in IT service desk SNo Reports Description Parameters Duration 1 Merged Requests Report. All the one or more closed requests which were merged. Technician Monthly 2 Unassigned Technician Report. All the closed requests which has technician as unassigned Request Status Yearly 3 Self Assigned Closed Request Report. Report where requestor and Technician is same Technician, Requestor Yearly 4 Fast Resolved Request Report. Requests that were closed
Query Report to get Changes associated to request
Hi, We are using MSSQL and the build is 7611. We need a report which shows the change request associated to the request. Regards, Kriss
CSV and Excel reports output
Hi There, I'm trying to do some advanced reporting in SD+ and I'm running into a few issues with the CSV and Excel reports. These options are obviously added for those of us who want to manipulate the data further. What happens when you export to Excel or CSV is that a lot of clutter is added. It would be nice to end up with just the RAW data an the appropriate columns, but not anything else, such as the COUNT or SUM fields, because that's exactly what the other tools are for... I end up having to
Distorted Graphics (reports and dashboard)
Hi Team. The images in the reports and dashboard is lost this happens when using monitor 42 "wide and when the browser view y cuando se amplia la vista del internet explorer. the graphics will distort
does ServiceDesk Plus 7.5 support to windows 7 pro ? Because i am unable to scan windows 7 computers remotly in it. Please help me
does ServiceDesk Plus 7.5 support to windows 7 pro ? Because i am unable to scan windows 7 computers remotly in it. Please help me
multiple assets
Dear, anyone can help me to get this report. (user who have more than one machine)
Report Discrepancies
Today, I ran some end of semester reports (we're a school district) and I noticed some discrepancies. I ran the Requests Received by Category and came up with a number of 705. Then I ran a report of Completed Requests by Category and included closure statuses of Closed, Resolved, and Closed Duplicate(a closed state where the user put in a request for the same thing). When I run that report, I get a number of 674. Now, theoretically the Requests Received - Completed Requests should = Number of Tickets
Need report for sla's
Hi, I need a report that contains: Req ID, Created Time, Completed time + all the states + operation time ex. 6100 | 28/09/2010 09:00:15 | 29/09/2010 21:15:00 In progress | 28/09/2010 09:15:00 Pending User | 28/09/2010 14:21:00 Pending Authorization | 28/09/2010 20:48:13 In progress | 29/09/2010 10:05:59 Resolved | 29/09/2010 18:45:48 6101 .... .... ... 6102 ... ... .... Can someone help me please? I'm using: SDP 7.6.0 Build 7611 with MySQL DB
Need report
Hi all! I need a report that will show me which of requests had been closed in the same day they've been created. I use MS SQL database. Thanks in advance!
Reporting on Rogue Admins?
I'm running 7.60 build 7610 on MS SQL Server. I'd like to be able to track down the activity of a "rogue" admin who has been dispatching tickets outside of our standard process. The thing is, I can't figure out how to show in a report the person who dispatched a ticket. I need a query that will show me all of the tickets where the "Request Updated by:" as found in the history tab of request tickets is "X" where "X" is the name of the admin. Additionally having the "Request Updated by:" be listed
Asset Disposed Report
I am trying to create a report that will run every month, and it will list assets that we have disposed during that month. I'd like it to use the date that we actually switched the assets "Resourse State" to "Disposed" as the criteria in the date filter. Right now it only gives me the following options in the Date Filter - “Expiry Date” “Acquisition Date” “Lease Start” and “Lease End”. Here is the query for the report using "Expiry Date" as the date filter (we don't want to use Expiry because we
Creating Assets Report
Hi All, I'm trying to use ManageEngine Service DeskPlus on Asset Tab. After entering hundred of data, I tried to create an asset report. Unfortunately I can't figure it out how to show the asset's report with it's price and it's acquisition date. On resources , there's no column consist price and acquisition date. Anyone have the same problem?
Is it possible to generate reports based on tasks within main ticket request(s)
I would lke to generate reports for tasks which indicate specifically when each individual task is closed (date/time). I was testing it a moment ago, but noticed that technician have the capability to back date the actual end time. Is there a way to time stamp it when the status is changed to closed? Or can the actual end time calendar be changed for the technician to only allow time stamp current date/time. Please help! any thoughts or suggestion would be appreciated. Thanks.
Request for average days to close requests in a month
Hi I have previously requested this, but never actually got the report. Can someone in support please create a report for me as below? I am using Version : 7.6.0 Build 7611. The columns I need are: - Group - Number of requests closed in the previous (or in the selected) month - Avg number of days taken to close the requests that were closed in the month. Appreciate your help. Julian.
Reports for Request that were in a certain group
Hi, I'm looking for a report that contains all requests that were ever in a certain group regardless if they were reassigned to another group before they were closed. We are on version 8004 MSSQL. Is something like this possible? Thanks, Greg
Approving Change Requests issue
When a manager Approves a requested Change, the Change Status does not change; it stays as "Requested." I realize the approver can go to the status field and change it, but the logic should automatically change that when they click the Approve button, instead of having to switch from the Approval tab to the General tab.
Custom Report - software on computers that are not in use
I need help with a sql query to show the software that is installed on workstations that are disposed, in store, or surplused. I just need it to have the Software Installed, Asset name, and Resource State. Is there a way to do this? Thanks!
No more historical Announcements
Using v8003 : In the homepage of the regular requesters there is no button anymore to consult the historical announcements. Why and where is this button gone (to)? Best regards, Mark new : old :
Duplicate Domains
We are having issue with service desk 8 duplicating our domains. It picks up both the netbios name, we'll call it "Domain", and the full domain, we'll say "FullDomain.com". The "Domain" is how it's always been detected back when we started using version 7. When we join computers to that network, that's also the way we use it. If I rename "Domain" to "FullDomain1.com", service desk will accept it but complain that name must be in a pre-windows 2000 format. Then a NEW instance is created sooner or
LongtoDate to Year format
Hi guys, So I want to view the purchases made in each year, grouped by each year, I have the query set up, but the longtodate(po.ORDERDATE) displays the information grouped to the specific day, is there any way I can convert it to Year. For example, and this doesn't work, but you get the idea: YEAR(longtodate(po.ORDERDATE)). It's on a MYSQL server, but we'll be transferring to MSSQL in the next week, so if you can do both, please do, otherwise, just MSSQL. Thank you.
Regarding Service Catalog in Service Desk PLus
Hi, I have gone through all the features in service catalog and i have the below queries which need to be clarified: 1. Whenever the request is raised through service catalog it should not be assigned to the technician without approval from the Department Head. It is not assigned to the technician when i go inside the request and try to assign it by editing the request details, it gives me a warning but it gets assigned to the technician when i try it from the outside of the request i.e. from the
unix time convertion
Hello, Need help! How do I convert the unix time to just houres instead of date & time? Thanks
Disposed Asset Report
Hello. We are trying to create a report that can run every month that shows what assets have been changed to disposed status. When we dispose of the assets we change the product type to a Non-IT category called "Discarded IT Equipment". We do this so the systems will not clutter up the main workstation list and will not get scanned. We also then change the Resource type to "Disposed" The report would need to consist of: Asset Name Serial Number Asset Tag number Asset Notes Date of Resource type
Assets
after scanning the network addresses of all ip in range added as workstations
Report from the System Log
Is it possible to write a query against the System Log? I'd like to be able to see how many times a specific person has deleted tickets. Currently running: 7.6.0 Build 7610 Required fields: Action = Delete User Module = Request, Change, or Problem Time of Occurrence (also want to be able to limit this to all tickets after a certain date) I'd like to be able to target a specific user, and also be able to see all users who deleted tickets. Thanks!
Top 10 with exclusions
I run the following query every month to produce my top ten, however I would like to be able to exclude certain individuals, specifically if a service desk analyst is logging calls. Can someone amend my query so that I could add individual users and stop them appearing in the report for example Smith, John and Brown, David. Thanks. SELECT top 10 aau.FIRST_NAME "Requester",max(dpt.DEPTNAME) "Department", count(aau.FIRST_NAME)"Count" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID
Yearly report of tickets created.
Is there a way to generate a report (bar graph) which will show the number of tickets opened/created by month for the entire year? The closest that I can get to this report is by time created. But doing this casues the bar graph to stop genearting after the first month due to the volume of tickets created in that month. For Example, Im looking for something that can show the number of tickets created by month instead of time, and list this for each month for a total of 12 bars. Then to also generate
Custom report without time constraints?
I'm trying to write a report in 7.6, and I want to select "all" completed items regardless of date. However, I am being forced to select a time parameter. I need everything, regardless of date. I don't want to change the "from" and "to" date range every time I run the report, and the pre-determined ranges are far too restricting. I have other parameters for limiting the output of the report, so I'm not worried about making a report that is "too large". How can I get rid of the date requirement?
Cluster IP Report/Query Help
Hello, I need some help on a issue I am seeing. I am new to SDP, so keep that in mind :) In the assets tab I can see my cluster machine with multiple IP addresses. When I generate a report there is only one IP address that shows. I need to see all the IP's in the report. Is there a query I can run that will show the server name and all the IP addresses associated with it? Like I said, I can see the ip's in the asset area, but the report is not picking all of them up. Any help would be greatly appreciated.
Custome Report to include notes/ work log text
Hello, I would like to know how i can include the text in the notes/ work log section of a ticket in a customer report. Any help is appreciated . . . Thank you, Kenn Smith
Top N Statistics by requester & deptartment
Does anyone know how to generate the "Top-N" report? I tried the built-in and custom query but can't do it. Any comments will be great.. Thanks in advance.
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