Need report for sla's
Hi,
I need a report that contains:
Req ID, Created Time, Completed time
+ all the states + operation time
ex.
6100 | 28/09/2010 09:00:15 | 29/09/2010 21:15:00
In progress | 28/09/2010 09:15:00
Pending User | 28/09/2010 14:21:00
Pending Authorization | 28/09/2010 20:48:13
In progress | 29/09/2010 10:05:59
Resolved | 29/09/2010 18:45:48
6101 ....
....
...
6102 ...
...
....
Can someone help me please?
I'm using: SDP 7.6.0 Build 7611 with MySQL DB
Thank's and regards
I need a report that contains:
Req ID, Created Time, Completed time
+ all the states + operation time
ex.
6100 | 28/09/2010 09:00:15 | 29/09/2010 21:15:00
In progress | 28/09/2010 09:15:00
Pending User | 28/09/2010 14:21:00
Pending Authorization | 28/09/2010 20:48:13
In progress | 29/09/2010 10:05:59
Resolved | 29/09/2010 18:45:48
6101 ....
....
...
6102 ...
...
....
Can someone help me please?
I'm using: SDP 7.6.0 Build 7611 with MySQL DB
Thank's and regards