[SDF-28875] SQL results with clickable ticket ID
Hi On some of the reports the results include a clickable/hyperlink to the URL that opens the ticket when you click on it. How can I get that in an SQL query format? So that when I query the servicedesk DB one of the columns has a link to go directly
Browser Tab Icon
Hi Can you guys please add the ability to add my custom icon to the BROWSER TITLE. Under Admin, Theme. I see I can now add the custom Title to the browser tab - but I also need to add my icon. Irs great that we can now change the title in the browser
Change: Close tab
Hello, Is it possible to lockdown the close tab at the end of the Change workflow? We don't want the people that generally submit the changes to be able to edit this.
Auto number a field
Hi, I would like to know if it is possible to set a field to auto numbering (e.g. access tag) with a specific type of rule. For example, 04(Fixed)0001(1st good received in November)20(Year)11(Month). Thank you very much
What is the SQL syntax for this? This week.
HI I am trying to compare data using a servicedesk report and directly from SQL. What is the tsql syntax for this: and wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek>
REST API v1 compared to v3 (for 'Add Change')
We have recently upgraded to 11.1.0 Build 11130. Prior to this update the v1 Change API were working a treat; whilst we were told they would still be supported the API have stoppped working (a seperate support ticket has been logged for this). I've looked
How can a resource be added/updated/deleted without having to go to the service template?
I am trying out the "add resource" feature in a service template and I was wondering if there is a way I can manage the resource(s) without having to go to the actual template. It would be easier to manage all resources in one location than having to
Change asset icon
Hi In Asset Explorer, is there any way to change the shown icon, next to the name of every device ? It seems like it's being added when scanned, but we do have some devices, that are added manually, or the icon is incorrect, and therefore would like to
screening requests to certain people/job titles
Is it possible to hide certain service request types from most users and only show them to certain users? Use case: My client wants User Management (add user, change user, terminate user) service catalog requests to only be visible to Managers.
Need script
hello i need a script for merging two requests with a common field along with open status
Report about preventive maintenance tasks
Hi team, is it possible to extract a report about preventive maintenance tasks? Thanks in advance
DEV to PROD Promotion
For those managing DEV and PROD installs of ServiceDesk Plus, what are your processes for promoting changes to the PROD server? Do you.. 1. Configure and test in DEV and then manually re-configure in PROD? 2. Configure and test in DEV, backup the DEV
How is it possible to assign a specific user to common Department as "Department Approver" in different Sites?
i hope you are in health and safe, I have a scenario as follows: My company has several sites and there are different departments in each site. also, there are several static departments with static users but in different Sites. for example: we have
Underpinning Contracts
Thanks for the good article [Term of the Day]: Underpinning Contracts. https://pitstop.manageengine.com/portal/en/community/topic/term-of-the-day-underpinning-contracts-14-10-2020-1 Service Desk Plus only supports OLA and SLA. Is there a solution to add
I want to add end users in the SLA escalation field instead of Technicians
HI, Is there any way to add an end users in the SLA escalation filed of Incident and Service Request? Right now only Technicians is possible. If any script is available for that please let me know. Thanks Mostafiz
Change Request Triggering Question
Good Morning, My scenario is as follows: A Change Request (simplified) - is open and closed. Once that ticket is closed, is there a way for it to spawn a separate Change Request (specific to that original ticket)? This new ticket will just need to be
url to open requester search by phone
Hello, the goal I want to achieve is to connect my voip software with Service Desk Plus. My software allows me to open an external url using the phone number value (eg http://my.crm.com?caller-id={CALLER_ID} ) I am manually trying to open the requester tab but I can't figure out exactly what url I should use to filter by phone number eg using user id use this url /SetUpWizard.do?forwardTo=requester&isUser=true&viewType=details&userId=970 Is it possible to replace userId with phone number? What field
SDP and Office 365 - Plans for Modern Auth for fetching emails.
We use Office 365 as our mail provider. SDP users IMAP to fetch the emails. That uses Basic authentication. Microsoft was supposed to have disabled Basic Auth but delayed that due to Covid. As a company we have decided to move on this now. We disabled
How to
I hope you are in Health and Safe, My Scenario is as follow: in my company , two roles created as "Head of Department" and "Approver". All of my department approvers are VIP Users. The application approval process in my organization consists of two steps.
Cant update ServiceDesk Plus
Hi All, i´m trying to upgrade from Version 9400.0.2.0 So i followed the instructions on the website. - backup - shut down service - update as admin - chose file "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" Everything looks fine so far but then
Custom Triggers/Change Management
I'm trying to make custom triggers work with the Change Management module. I'm using the script supplied here: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-create-multiple-tasks-in-a-change-request-with-a-configurable-json-file
Page Script to Hide Unanswered Fields
After reviewing the information found here, https://pitstop.manageengine.com/portal/community/topic/page-scripts , I would really like an example script for Example B. We have forms for Onboarding and Employee Changes that often have many unanswered fields. Hiding them would make reviewing completed forms much easier.
[SD-84614] When saving new or modified Task Template get error
Hello, hope you can help. Whether I create a new task template or modify an existing one, I get the following error: The value indicated for the "tempSave" parameter is not valid. Tryed diferent browsers and computers with same result. Thanks, Rod
Assign request to another instance
Hi, How can I Assign request form IT instance to another instance(HR)?
How can I Export ticktes and all the associated data?
I need to export certain tickets, but not only the inofrmation shown, for example, in a report, but wit all the information, so that an auditor can see every ticket as in a print peview format.
System has stopped the mail fetching schedule
Hi Support, Mail fetching has been stopping frequently. I have raised the issue with the support and they asked to upgrade to latest build. Even after upgrading, mail fetching is stopping frequently. I wonder why this issue is not flagged as error. It
Location/Site Rules
Is it possible to script SITE to auto-populate based on what's entered into the LOCATION area of an asset?
Widget Script: Multiple content links in single selector
The sample script to place an external search link on a request page (using the subject line variable) shows just a single search reference. var x=$CS.getValue("SUBJECT");$CS.addWidget(content,type,name,selector,callback); Is it possible to add a second,
when reply to email - adds the REQUESTER emails
when reply
On-Behalf-Of: Reporting To Approval
Hello, We setup "On-Behalf-Of" for requesters, but noticed that in the approvals tab the "$REPORTING_TO$" shows the requesters manager - is there any way to instead make it the "on-behalf-of" person's manager? thanks, James
Ability to hide Default Request Views
We'd like to propose the ability to hide default request views. Technicians find it overwhelming to have so many options in the drop-down list. No need to delete the view, just the ability for techs to hide unwanted views:
Asset assigned to user report
Hi I am after a way to display assets that are assigned to a user or department other than creating a request. When you create a request you get the option to select any asset that is assigned to a user, i would like a report that does the same but dont see a way of linking a report to assets. Regards Mike
Script to create a user
Is there a way to write a script that for onboarding a new employee, would extrapolate the information about the user from the service request and automatically create a user in active directory based upon that information?
Workflows
Hi, Are there any guides for setting up workflows? I'd like to set up a simple request workflow for software licence purchasing. User requests a licence for say, Visio, their line manager gets to approve/decline the request and store the answer in SDP.
Import requests to a specific template
Is it possible to user an xls file to import several requests to a specific template?
[SDF-89712] Is it possible to use Field and Form Rules to dynamically add checklist templates?
We're using SDP 11128. We started using checklists in our service requests. We have a number of service request templates which are essentially identical with the exception of the checklists. Instead of having multiple copies of the same template, we'd
Purchase Module: Handling POs that we need to short pay
Folks, I'm using the Purchasing Module but I keep coming across this issue. (I hope I'm just missing something.) We have a PO built around a quote, we get the approvals, we place the order, receive the assets. The issue starts when we receive the invoice. Frequently, some vendors will send us an invoice with discounts, price breaks, etc., and so our PO no longer matches the invoice. From an approvals standpoint, this is still fine, because we have approved, for example, $100.00 but we are being
Zulu openjre 1.8.222
Hi Team, We are planning to upgrade our service desk to build 11100 and since it updates Oracle jre to Zulu openjre 1.8.222, we need to perform security assessments therefore could you please provide the Zulu openjre 1.8.222 installation file, as we
Access to attachment file to approver when he hose not access to request
Hi, Please consider this scenario: When we raised a request that have a attachment file and send it to approver, the approver can approve or reject request, but he can not access to attachment of request. We do not want him to have access to the request
Push notification for Android
Hi, Our ServiceDesk are now growing pretty much in our organization and we now start to introduce more staff and not only IT issues. Now we will use ServiceDesk for janitor, deviation more and more project management. Some technicians use iPhone but we are also some technicians who use Android and us Android-users really wanna have push notification on our smartphones aswell, just as iPhone-users. What is the plan to activate that?
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