Hello,

the goal I want to achieve is to connect my voip software with Service Desk Plus.

My software allows me to open an external url using the phone number value (eg http://my.crm.com?caller-id={CALLER_ID} )

I am manually trying to open the requester tab but I can't figure out exactly what url I should use to filter by phone number

eg using user id use this url

/SetUpWizard.do?forwardTo=requester&isUser=true&viewType=details&userId=970

Is it possible to replace userId with phone number?

What field should I use?