Good Morning,

My scenario is as follows:

A Change Request (simplified) - is open and closed. Once that ticket is closed, is there a way for it to spawn a separate Change Request (specific to that original ticket)? This new ticket will just need to be Open and assigned to a Support Group. Is there a Business Rule or a Trigger that could help me do that?

I have seen where we can link tickets. Don't you have to create them manually? If so, I don't think I want to do that here.

Thanks for any assistance with this.

HL