Interesting Features
Hi, At https://ui.servicedeskplus.com, in "In Design" section, you have provided very interesting features, especially for Asset and Project sections. For example, Asset Booking, Asset Audit, Asset Replenishment, Reclaim Asset, Project Collaboration,
[SDF-84438] Bulk add pick-list values
How do I bulk add few hundreds pick-list values to resource/contract/workstation and other fields? Only inserting values into SQL table UDF_PickListValues? Please explain the correct way to do this, especially how to generate the correct PickListID value.
When to use additional fields vs resources in service catalog templates
I am trying to gain a better understanding of when it's best to use additional fields or resources when creating a service catalog template. I feel like we should only create additional fields when these fields can be used across request types (service
Reports with dynamic fields
Hi, is there any option in SD 7506 to define report with dynamic field? For example list of Resources (IT assets) assigned to specific users. I would like run report with dialogue window where I can select user. So I can print all resources assigned to him. Thanks David
CAB Approval with $ApprovalEmailAction
Hi, I have a quetsion regarding possibility to approve a change via the $ApprovalEmailAction. It would be a real quality of lite improvement if we could use the same variable ($) in all modules and notifications across Servicedesk Plus. In the "Send for
Getting a handle on Sites
I am configuring ServiceDesk Plus for our company and am struggling a little bit to understand Sites and how they are used. We have two office locations, plus a handful of associates who would normally work from home full-time (the entire office is
How to delete a site?
We have some old sites I'd like to delete or make inactive. When I go to Sites, I do not have an option to delete, disable, or mark inactive. How can I do this? I'm using SDP 11128. Thanks.
Bulk Change Location in Assets
I need to change the locations of over 1000 entries in the assets database. Is there a way to do that bulk?
Bulk Change Location
I've got over 1000 entries in assets I need to edit. Is there a way to made the changes I need to make in bulk instead of clicking each entry one at a time? For example, I need all locations set to Mississippi. How can I change them all at once?
Dedartment column
I want to add the departments section on the request creation screen. But it is not in the options and I could not add it. I entered the options in the departments section on the management screen. I want to add it in the default template. Can you help
details of Financials tab
Hello In the Financials tab of an asset, I can add costs such as service cost , Move/Change Cost. I do not have a correct understanding of these values. is it possible Define service cost , Move/Change Cost? is it possible that define the service cost through the purchase order? is any relation between "service cost" and "service price in purchase order"? is it possible to define the "move/change cost" through the purchase order? regards
$AllTechnicians option when publishing an Announcement
I would like to propose adding an $AllTechnicians option so that the announcer can send it to all technicians without having to manually select all their names.
How to associate an IP range with a site?
We're using SDP 11128. We're getting started with using the network scanning to scan our network. I went into Admin > Discovery > Network Scan and entered all of our IP ranges for each site. When I clicked the Scan Now button, it prompted me to select
[SDF-91120] TAG - Needs work !
Hi I see we can Tag a request, BUT...... it requires 'Request Edit' permissions? Why? We want our technicians to be able to add a Tag without being able to edit the entire request. You should add a Tag permission that is a separate permission. Also- we
Change system value in all modules
Change system value in all modules. why admin can no change system values like below picture
Need to strip out a "0" in string that is returned by $CS.getValue
We are in ServiceDesk Plus version 11.112 and Python – 3.7.4 Script runs on create a request. It is used to pull a value from more than one field on a form then append the string to the request Subject line. Example: subject line reads: #8711 Applications
[SDF-30444] Reply template - images
Hello. I'm trying to create some reply templates for my team, which include images. I'm able to copy and paste in a few images, but anymore, then it stops working. The reply templates simply don't show the images. Is there a maximum size limit? Many
[SDF-70522] Embed videos in SDP solutions?
I would like to know if it is possible to embed videos in SDP solutions. For example, a YouTube video showing the user steps to complete a given action. We can put a link to the video but we would prefer to directly embed the video so the user never leaves the SDP site. I did see some other similar requests but they were almost a year old so perhaps this functionality has been added. If not, I would think this would be a really good feature to add that would not take much effort.
create a purchase order for ram and cpu
HELLO how i can create a purchase order for ram, cpu or other component of a computer case? this components are not in CI types and asset list in servicedesk plus. My question is what is the best practice in this case? REGARDS
Software list by query
Hope someone can help. I'm trying to run a report for one piece of software, by user, workstation, version and site.. I've tried the report wizard, but nothing fits all the criteria together. Hoping out there is better at coding than me. TIA
Report or Trigger on Checklists
I've been tasks with figuring out a way to auto-close an incident when it's checklist is completed. I've looked at ways to trigger something or to use a report to run a script. However, I'm stuck because I can't determine a way to identify tickets with
Incident additional field limits
Hello to all, Could you tell us what is the limit of number of values (picklist mode) for the incident additional fields? Thanks in advance
auto fill additional fields
Hello Is it possible that while agent scans windows machines, auto fills additional fields that we have defined for workstations? Regards
Why is my thread removed?
I posted this thread - Michael Charles was working on it. Now it says ' Insufficient Privileges'' Did I do something wrong? https://pitstop.manageengine.com/portal/en/community/topic/reply-template-edit-html?action=communityTopicFollow&actionId=24001070169813
Reply Template - EDIT HTML
In reply templates - there is now an 'edit HTML' button. Great, thank you. I need to embed an image into the reply template. The reason is one of our customers requires us to send a first page that contains their logo. My problem is I can't get the the
Is it possible to add sections to a service request
We're using SDP 11128. In a service request template, is it possible to add a section? I can only seem to modify two sections, but not add any. Didn't know if I overlooked something or not. Thanks!
Tomcat separation
Hi, You upgraded tomcat in version 11128. Do you have a program that does not use the embeded version and it is possible to install tomcat separately? You did this for the database and it is possible to change it. tuning and loadbalancing a separate tomcat
assign, associate and attach
Hi, I'm confused about assign, associate and attach and have a few questions: 1- What is difference between "Assign Asset to Site" and "Associate Asset to Site"? (Figures 1 and 2) 2. What is difference between "Associate Asset to Asset" and "Attach Asset to Asset"? (Figures 3 and 4) I also have an idea. The user experience of these sections is very confusing. It is better to present these sections in a single and integrated view. Thanks.
Service Desk Plus & Asset
Hi , is there possibility we can give access only to "asset management tool" in Manage engine only to specific users? If yes , then pls. let us know how to do that.
Email based login via SAML
Hi, In version 11127, the Email based login via SAML feature has been added. How can it be used? What settings does it have? What are advantages over the previous method for setting up SAML? Thanks.
Move/Copy attachments
I am attempting to put an attachment from one request to another through the v3 API and using powershell. I know how to find the attachments on the original case but not sure if I can simply use the attachment information from one request and add it
Service Desk Plus prompting for license renewal
Hello I have been using Service Desk Plus in free mode for some time. A few days ago, it was asking for a license renewal which came as a surprise, since we had been operating in the free mode since installing. My colleague had added an additional technician to test some stuff (pushing it to 6), so I'm assuming this is why it was asking for a licence. We've since removed the 6th technician, but it's still asking for a license renewal. Will this revert to the free license mode once the timer runs
[SOLVED] AD Import / Change - New Department Created under default
We have multiple sites and each site has it's own set of departments, which I have defined and associated to each site. We have made sure that each AD user object contains the correct department name to match the ManageEngine Site/Department. When we
integration sccm with sdp
Hello What happens if we integrate sccm with sdp and add the scanned list of sccm workstations to sdp, then install aget sdp on the workstations? agent scans will be overwritten on sccm scans or agent scans and sccm scans recorded separately in SDP? Regards
[SDF-90633] customize fields on the "Import from Active Directory" page
Hello I want to customize the First Name, Last Name, Middle Name and Display Name fields on the Import from Active Directory page. Is this possible? My scenario is that when users change their Display Name in the program, each time the data is synced from Active Directory via the schedule, all the information returns to its original state, and the Display Name changes to the field Display Name in Active Directory. Is it possible to customize the Display Name field in the new version of your software?
Chased Incident Marker
Is there a manual marker, or way of calculating, how many times an Incident ticket has been chased by a user?
godaddy wildcard ssl for SDP
Hi i have a wildcard ssl certificate which is not in .PFX format , how can i add it to ManageEngine SDP i couldn't find a solution for this please help.
Moving IT Assets
Is it possible to move IT assets? I have several laptops that were placed in the "Desktop" tab under IT Assets, but I need them to be moved to the "Laptop" tab.
SDP - Mark request In Progress after requester reply
We recently started using the RLC functions and we are noticing a small issue in our SLAs and timers. We have a "Need More Info" status, the timer stops while we wait for a reply from the requester. We have also been using colors to assist with knowing what we are supposed to be working on. If the requester replies and the color & status stay the same, the support team is missing that they are supposed to start working on it again. I know there is a red envelope but that is not catching their
[SOLVED] Self service Portal - Customize the Request a Service icon, HTML customization
Is there anyway of rewording the content within the Request a Service icon? Ideally I would like to change the words 'I need something New' with something else? I've clicked on edit but cannot see the option to update this. Thanks.
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