Forums
Hi, we are looking at this software for using with external clients. We love the system you have created for your website and were wondering if there was any indication of adding some sort of forum as well as the solution center already implemented in the software. many thanks.
Address Field limited to 10 digits?
The first line for the address Company Details is limited to 10 digits, this is also true for Vendors, why? TIA
Problems with ServiceDesk web client
Greetings, I have the ServiceDesk package installed on a Windows XP Professional workstation. I can access ServiceDesk from this computer but I cannot pull up the web client from any other computer. I get the generic 'page not found' error. The computer has a static IP address and I added the IP address to the public URL field (and was able to test it successfully). Any help would be greatly appreciated!
MS SQl Database Support
I am currently waiting to purchase service desk but wish to clarify whether if I buy the current build and implement it using the MySQL database whether it will be possible to then migrate this data to MSSQL once it becomes a supported database? If not have you any idea the number of weeks before MSSQL support does become available? Regards David
E-mail Receipts
Hi, We are still in the evaluation phase of the product but are enjoying working with it. As most people agree I'm sure, the most exiting options are yet to come. One option that is used all the time is the "receipts" for the delivery of an email and the "read receipt". Will it be possible to include such an option for when an email is sent to clients as we need proof that the info has been delivered. thanks again for your work. John
A-Z filter bar for - Inventory > Software Summary
We have over thousands of scanned software in the result. Can we have a A-Z filter like user account page to choose the software? Thanks & Regards, Elton
Can we choose the default number of workstation in Inventory
Understood that the Inventory module can allow us to choose number of station to display. But I always want to display all workstations in same page. Can we set the default number of workstation? Actually, it's not only for Hardware Inventory (default 25), but also others pages, like users, asset, software, ... Thanks & Regards, Elton
Tracking problems with an Asset
Hi, We have been testing Helpdesk systems for several months and so far SD+ is the best we have come across yet. A couple of things we thought would be useful: 1. Able to allocate an Asset to a User/Department AND a Location 2. Able to track issues with Assets. ie we have a VoIP asset which is faulty and needs to be returned to supplier for repair. We can not anywhere to input a "Request" to track this assets progress. I had a look at the new features coming in the next release, but couldn't see
Exporting from the Iventory
This software would be further enhanced by the ability to define your own reports. The information that is currently available as an export is very limited. I did a scan on the network and recovered Asset Tag which is the serial number of the PC but I can't print a report with those details. Likewise with most od the PC's Specs. Let me know if I've overlooked it in one of the reports. CSV would also be a more valuable export option rather than PDF. :roll:
External Links form SD+
Hello, we are evaluating SD+ and i miss a function do define a external link for custumers to show or integrate important informations from our erp system (like billing informations, account statements, etc.). To solve this question we need to make individual fields to the customers. these informations should not be editable for the customers (customer no., etc.). Then we need to define the customer main menu, to integrate functions like display account informations, etc. Is a solution in your roadmap
Incorrect allocation of Software License Numbers
Hello I have allocated the number of Licenses incorrectly to a software asset and would like to reduce the number - I must be missing something but I cannot see where this is done. Any help would be great. thanks
When ????
I so anticipate your next release when it will be published
How to scan workstations with winXP SP2 and firewall active
Hi, I'm evaluating ServiceDesk Plus, but I've a problem with my Windows XP SP2 workstations: how to scan workstations with Windows XP SP2 and firewall active? Witch TCPIP ports do I need to open in the firewall of the workstations? So far I'm loving ServiceDesk Plus, although I thinks there are several features that need to be added. Best Regards Sergio Santos
changes made by technician only show "admin"
Updates to any of my request done by my technicians through the webinterface show up as "admin" instead of their names. See attachment. Also, while the text collapses, the actual section does not. Any idea?
Request ID issue
I have notice that the request ID jumped from 30 to 300, any help would be great. we are using the following ServiceDesk Plus Version : 4.1.0 Build Number : 4112
auto-reply with link to request
How can I include a link to the request in the auto-reply emails? Maybe this is possible but I just haven't found it yet. Basically, "your request #NNN has been received, please check its status here http://helpdesk/WorkOrder.do?woMode=viewWO&woID=NNN" Somewhat related, is it possible to restrict who can view a request (to the requester and technicians?) in case there is passwords or other sensitive information in the request?
Servicedesk server not opening
Hiiiiiiii I had installed your new Service desk plus in my Win 2000 server with P IV 1.8 Ghz & 256 mb Ram. still while opening Servicedesk server, it is not opening. Can anybody can help me
Dept. Managers to view all department's requests
I have a question. Is there a setting we can do that will allow the Department Manager to view all the requests that are coming from their department?
Request "Due Date"
What determines the "Due Date" of a request? I cannot seem to locate this option so that I can change the default which seems to be the same day as the request was created.
Want to use 2 lines. not 1 verry long one
Hello Im additing som fields in new request, and its a long line. I want to make 3 short one in one field, and not 1 large. becuse then the people need to roll to see the request eks this line shood be 3 and not one this line shood be 3 and not one hope you gets the idea
program hang at application layer start
i tried to run progam but it stop at application layer started .. and i download program from forums.adventnet.com/viewtopic.php?t=5171 but it still same begin .. can you help me .. thanks
Purchase Orders
We need a way to (1) Approve Purchase Orders and (2) be able to edit purchase orders that have been created.
automatically assign requests to technicians
Is there a way for ServiceDesk to automatically assign the requests to a certain technician based on the "Category" of the request? That would save a lot of time and confusion.
domain scan lockup
hi there great piece of software. but i have a problem..... I cant do a domain scan or ip network scan. I can scan individual PCs and pull off all the information, so DCOM is working. Also tested using net use\\<remote pc>\c$ /u:<domain\username> "<password>" and net use\\<remote pc>\admin$ /u:<domain\username> "<password>" and these report no errors. I can think that its a DCOM erros as each PC can be scanned individually and everything is fine. All that is reported in the log files is ERROR MESSAGE
Multiple email question
I understand that in the next release multiple email boxes will be integrated. Is it possible to assign technicians to departments and departments to a specific mailbox? So that a technician can only see the request from his own departments and not the emails from another department?
service desk plus
what database does the helpdesk software use
Problem with demo ?
Hello; I do not know who this issue needs to go to. I recived the cd with the demo version on it. We are currenlty evaluating several helpdesk softwares. Loading the software was no problem but when I go to start the ServiceDesk manage engine it hangs. The blue bar at the bottom of the screen gets about 90% but never finishes. The program does not coming up as not responding in the task manager and I looked at the processor and memeory and it is not being maxed out so why is it not running. I am
SMS problem
HI, when I check the open Job and I try to send a SMS, I click on SMS the technician and after that I receive this : Sending notification failed. And all information about SMS is correct. thank
Integration with other apps
Hi All, I'd like to share data between ServiceDesk and other applications at the database leve, in order to do that I need to know whether this application can use SQL SERVER 2K database and is the schema documented? Kind Regards mamr
user license
Let say I buy the 5 user license. A few months later, I want to upgrade to 10 user. What would be the cost?
Domain Scan
My Operating System windows XP SP2 (Service Desk plus is running in this) while iam scanning the workstation through windows domain scan only win2000 os system only detecting , win xp system are not detecting...... please help
platform support
if I were to use gentoo linux on sparc or ppc would I be able to install any adventnet product and it work? is there support for solaris 10?
windows2003 domain scan
Hi, please help. there are A,B,C three domain, connected by VPN. trusted each other. SD+ installed in domain A. B with nt4 domain. C upgrade nt4 to windows2003. the problem is : domain B can be scanned now. domain C can be scanned when it was nt4, when upgrade to windows2003, I try to scan the windows domain, it get the result of the total of workstation same as domain A, but only one is successful scan, all other are failed scan. but can scan workstation one by one. I checked the 135/445 port, WMI,
Installing ServiceDesk under linux
hi: I'm trying to install ServiceDesk under linux, but it seems to get stuck searching for the java virtual machine. is it mandatory to have java installed before installing servicedesk? If I'm using a web hosting that doesn't have Java in it, is there a way I can still have Servicedesk installed?
problem with character set in e-mails coming from SD Plus
Hello when I use the function "reply to requester" and I use in the body of the message special characters , such as � or � or � ,etc... (common in French, German, ...) Then the requester gets an e-mail like this : This message uses a character set that is not supported by the Internet Service. To view the original message content, open the attached message. If the text doesn't display correctly, save the attachment to disk, and then open it using a viewer that can display the original character
platform support
wondering if I use gentoo linux on sparc platform if I can use servicedesk or any adventnet product like patchquest or opmanager does adventnet work on sun solaris 10?
Additional email options?
Hi, Are there any additional email options other than POP and IMAP? My employer is telling me that we dont run an POP mail server (MS Exchange 2003) and that IMAP is disabled due to security reasons. Thanks.
Problem with Windows Domain Scan
wich ports and services using Service Desk to communicate with Win systems in domain and Win2k3 Domain Controller? Thanks.
Apache integration
Hello AdventNet Team, First, congratulation for the software. I think it's a good product. I'm evaluating your software and I have some questions regarding to different architectural layouts. In our internal configuration, we have splitted the applications in the very common 3-tiers. From the FAQ, I saw it's possible to connect to a different MySQL DB running on a different machine, but is it possible to connect the JBoss/Tomcat with an Apache web server in front of your application? If it is, could
New Purchaser Questions
Hi Support, We have recently purchased ServiceDesk and have a few questions which I hope you can answer: 1) When a Technician logs in, can you set the default state of all new requests to that login? 2) I have created a 'Management' role that has the ability to add and view requests. I would also like to grant them the ability to run reports. How do I do this? 3) We have multiple office locations. How can I assign a location (with drop down selection menu if possible) to a request, so that I may
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