Problems Starting Service Desk Plus
I have a problem during start of Service Desk Plus. Follow th log file. STATUS | wrapper | 2005/10/25 15:34:46 | ManageEngine ServiceDesk 4 installed. STATUS | wrapper | 2005/10/25 15:35:16 | Starting the ManageEngine ServiceDesk 4 service... STATUS | wrapper | 2005/10/25 15:35:17 | --> Wrapper Started as Service STATUS | wrapper | 2005/10/25 15:35:17 | Launching a JVM... INFO | wrapper | 2005/10/25 15:35:22 | Waiting to start... INFO | wrapper | 2005/10/25 15:35:27 | Waiting to start... STATUS |
SQL
Hi All, Can Service Desk Plus be run on MSSQL and if so how can it be transfered? Thanks
Time spent
Can I edit time spent, so I can use this program (Service Desk plus) as time and billing. I need to bill back departments for my time Thanks
Can I monitor projects?
I got the demo version up and running. Had to download the newer version for the web. Now I am looking at the product and am wondering how can I tract projects in this software? I also noticed that there was no way to allow the technician to put in how much time he/she spent on a task. On the report side I am wondering if there is a way to ceate a report that shows me the total number of hours each tech is generating per task? Thank you JW
Edit Request - DueBy Date - Calendar does not function
When editing a request in Service Desk 4.1.0 (build 4112), you cannot use the calendar to change the DUEBY Date. The calendar for CREATEDDATE work just fine however.
Import Solutions
We run servicedesk on a closed LAN with no internet access. Is there a way to import the freeanswers database?
Problem: misspelled names in Requester list
We use AD authentication. If someone misspells the name, that mistyped name is added to the list. So we might have Gavin Smith and Gavn Smith and Gavin Smit, all referring to the same people. Is there any way to remove these misspelled names? Thanks
Require additional field to be populated
Is it possible to require that an additional field in requests be populated before saving a request? Thanks, Mark
Request: Show [number] per page
Can SDP please remember the number a user picks in the "Show [number] per page" drop down? It's very irritating that it resets itself to 25 every time. For example, I'm currently assigning 300 users to 300 machines and every time I assign one user, the page refreshes and resets the number to 25 again so I then I have to reselect a higher number to see the rest. Thanks for your consideration, Gavin
exporting reports
can I export reports to .csv or .xls Also how do I customize reports for example I want all reports by closed date not due date Thank you in advance
SSH support
Hi Could you include SSH support for Non-Windows system inventory scan. This is something similar in line with OpManager which has this support. We cannot enable telnet in our workstations for obvious security reasons. Thanks.
Allocation of Request/catergories by Email Subjects
Allocation of Request/catergories on Email Subjects. We have a content filtering server (Dansguardian) which when a site is blocked a form page comes up and the student will fill in the form and submit it with the reasons why the site should be unblocked. At present this form sends an email to an email list and it is difficult to determine if the email request has been processed. We would like to change this so that the form when submitted gets sent to the ServiceDesk, however we require an SLA of
serviceDesk startup problem
i use the tried version of SD+ ,when i finished the installation of SD and got started the SD automatically ,i have found that the startup process stoped on the 89% . Could anyone tell me why? i 'have started the Opmanager before install the SD+.and the port SD+ used is different from the Opmanager. Below is the content of wrapper.log when I start the SD+. Thanks a lot. STATUS | wrapper | 2005/10/24 17:30:31 | ManageEngine ServiceDesk 4 installed. STATUS | wrapper | 2005/10/24 17:31:35 | Starting
serviceDesk frozen when startup
I use the tried version of SD+ ,when i finished the installation of SD and got started the SD automatically ,i have found that the startup process stoped on the 89% . Could anyone tell me why? i 'have started the Opmanager before install the SD+.and the port SD+ used is different from the Opmanager. Below is the content of wrapper.log when I start the SD+. Thanks a lot. STATUS | wrapper | 2005/10/24 17:30:31 | ManageEngine ServiceDesk 4 installed. STATUS | wrapper | 2005/10/24 17:31:35 | Starting
New Purchaser
Hi Service Desk! This is some great software. Listen, my company has recently purchased ServiceDesk Plus with 5 technician licenses. Unfortunately we are unable to use 5 technicians because admin is being count as our 5th technician. Please help! We have just one more user who needs technician access. (Or a requestor that needs to be assigned to a specific role.) Thanks, Brandon Bozeman bbozeman@fbtet.com
Cannot launch/get to attachments in replies
We implemented SP12 last night, not sure if this problem was there before or not. Here is what is happening, a technician emails the requester asking for further clarification of a problem. The requester responds to the email with an .jpg attachment of a screenshot. This response then appears in the conversations section and the text says the attachment is on the message, but there is no link or way to get to the attachment.
Error when trying to edit an already scanned workstation
Hi, I am receiving the following error on quite a few different workstations. It happens when I click on EDIT WORKSTATION to add a location to it. The workstations that it fails on are definetly switched on and ready. Any ideas? Richard HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception org.jboss.tm.JBossTransactionRolledbackException:
Question about configuring email notification
Hi, Currently we're evaluating the free license of servicedesk plus for use in our network. So far for configuring everything has been easy to figure out but I have a question on how to setup notification to the tech when a new request is entered into the system. For the mail setup under outgoing I have our mail server information entered and then for the tech I have the correct email address entered but when I create a test request I receive no email saying that a new request has been open. Thanks
Product Name vs Asset Name
Hi, I am a bit confused what to put for Asset Name. I see that Product Name comes from the product table that has all of the different products that can be assets. But I am unsure what to put for the Asset Name. Can you please help me understand this? Thanks, Mark
Problem with SP12 .. well kind of
Ok umm the concept of showing all the mails in SP12 under conversations is a good intention, but poorly implemented. Let me give you an example. In my environment I have 3 technicians, all of which are notified when a new task is added. And because of the implementation of the product they are also all notified when a reply to a task is sent in (this still boggles me that anyone other then the assigned tech would get a mail !). So UserA creates a task. TechA sends him a mail via Service Desk, the
Replies to email notifications - experiencing problems
I haven't heard back from support yet and wanted to hear what other users might know about this problem. The problems I am having now are: The Sender name (in the mail settings - Outgoing Tab) is not being sent. I have "companyxyz service desk" in that field, and a "noreply@companyxyz.com" in the reply to address to deter responses. I notice the application will append replies as updates to the ticket, and although this is a wonderful featuer, I find it doesn't work all the time... sometimes it works,
Problem adding new post
Could not insert new word matches DEBUG MODE SQL Error : 1016 Can't open file: 'phpbb_search_wordmatch.MYI'. (errno: 145) Err.. something I'm doing wrong?
Sub Domian
Hi, We have 3 sub domain's on our active directory, can i use the user name & password of those sub domain user's to logon to our servicedesk server which is hosted on the main domain ? all the sub domain's & site's are connected over VPN connection link's. Thanks Shaminda
Beta testing of new release
Will you allow beta testing of your new release? I have time until I need to put this system in place "officially". If so, please add my name to the list or let me know how to signup. thanks, Alex
Domain scan only detecting Win2000
First of all, great product. We have a problem with the domain scan. We are running ServiceDesk on a Windows 2000 Server (English) and the domain scan is only picking up the workstations with win2000 (english and dutch). The other workstation do come up, but the workstation details are blank. The comments while scanning say: "Either access denied for the user or the remote DCOM option might be disabled in the workstation." But (D)COM is on at all of the workstation. Can you please help us?
yeeeejaahh!!!! we finally made into the 2nd week of october!
that means servicedesk plus long awaited new version is actually out!!!!!....I just wanna know, when is the exact day? can you say�? thanks for a very great product!
The server encountered an internal error () that prevented i
I keep getting this error with Service Desk This is the evaluation version runs on windows 2003 server java.lang.NullPointerException com.adventnet.servicedesk.utils.SDAuthorizationUtil.checkIfAuthorizedPage(SDAuthorizationUtil.java:360) org.apache.jsp.workorder.WorkOrderListView_jsp._jspService(WorkOrderListView_jsp.java:328) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
More than 1000 workstation objects - discovery (AD)
I'm currently evaluating the product. - We have more than 1000 workstations in our domain - when discovering our domain only the first 1000 are explored - any way to increase this number? Steinar T Norway
Notification emails sent to requesters/technicians
I hope something is being done to properly format the look of the emails being sent to requesters and technicians, as the information is badly misaligned and be presented much better. Or maybe you will give the admin the ability to customize how it will look and preview it in the application before saving. this is the one part of the system which makes it seem like shareware/freeware, but we all know it's a very good system despite this. Looking forward to improvements in this area in your next release!
Allocate License
Hello, I am testing your Service desk system to see if it meets our requirements prior to purchase and am getting an error when i try to allocate a license. The screen print is attached, but what is happening is when i allocate a license to one PC, it goes in as 2 licenses to the same machine. any idea what's happening? Thanks, Staci
Survey Result
We are able to view the survey results, but where can you view the additional questions or comments?
Header Logo does not scale
The Service Desk logo in the top right hand corner does not scale for a screen resolution above 1280x1024.
default page on startup
Hi, Is there any way of changing the default page when opening up service desk. I would like the technican to view ALL open requests as the first page after login.
AD authentication -- Lost Admin
Hi, Just imported users from AD, it worked fine (after I checked the forum to find that we had to use the named server, not the IP). At the same time, I selected AD authentication. Now, I can't log in as admin! Help! :oops:
Where do I specify the AD import ID and password?
Where do I specify the AD import ID and password? I can't find this option in the admin section and the "Import from active directory" pop-up only lists the domain name and domain controller name. Thanks.
hyper links at top right of main application screen
Is it possible to blank out the "License" option once the product is paid for? Nobody wants clients acccessing the portal page and viewing license information, or going into support forums for this software... that seems like it should only come up on the ADMIN account, and not the others. I hope to see this change in the next version, or a way to disable the links themselves. (currently evaluating Servicedesk) Alex
Inventory not being completed
For the last week or so we are trying to get the inventory to work, but unfortunately we haven't been able to do so. For the server we are using an IP address for which all TCP and UDP ports are open. Following is a log that was generated on our IDS Built UDP connection for faddr 172.18.133.81/8001 gaddr 172.16.3.20/3835 laddr 172.16.3.20/3835 Teardown ICMP connection for faddr 172.18.133.81/512 gaddr 172.16.3.20/512 laddr 172.16.3.20/8 Built UDP connection for faddr 172.18.133.81/137 gaddr 172.16.3.20/137
Data Export
I am wanting to move all of my existing ServiceDesk data to a different, now powerful machine. If I reinstall the software how can I transfer the current (MySQL) data over to the new installation?
Linux server not starting
The linux server fails to start on a fresh install. I am on fedora core 3. The machine is a Xeon 2.66Ghz with 1024 mb RAM. I have attached the log files for your review.
how to install Service desk Puls on Red Hat 9.0
how to install helpdesk Plus software on red Hat 9.0.
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