Question about configuring email notification
Hi,
Currently we're evaluating the free license of servicedesk plus for use in our network. So far for configuring everything has been easy to figure out but I have a question on how to setup notification to the tech when a new request is entered into the system.
For the mail setup under outgoing I have our mail server information entered and then for the tech I have the correct email address entered but when I create a test request I receive no email saying that a new request has been open.
Thanks in advanced for any help.
Currently we're evaluating the free license of servicedesk plus for use in our network. So far for configuring everything has been easy to figure out but I have a question on how to setup notification to the tech when a new request is entered into the system.
For the mail setup under outgoing I have our mail server information entered and then for the tech I have the correct email address entered but when I create a test request I receive no email saying that a new request has been open.
Thanks in advanced for any help.
Topic Participants
kkevin
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