New Purchaser Questions
Hi Support,
We have recently purchased ServiceDesk and have a few questions which I hope you can answer:
1) When a Technician logs in, can you set the default state of all new requests to that login?
2) I have created a 'Management' role that has the ability to add and view requests. I would also like to grant them the ability to run reports. How do I do this?
3) We have multiple office locations. How can I assign a location (with drop down selection menu if possible) to a request, so that I may search for requests per location?
Thank you.
Kevin.
We have recently purchased ServiceDesk and have a few questions which I hope you can answer:
1) When a Technician logs in, can you set the default state of all new requests to that login?
2) I have created a 'Management' role that has the ability to add and view requests. I would also like to grant them the ability to run reports. How do I do this?
3) We have multiple office locations. How can I assign a location (with drop down selection menu if possible) to a request, so that I may search for requests per location?
Thank you.
Kevin.
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