Tracking problems with an Asset
Hi,
We have been testing Helpdesk systems for several months and so far SD+ is the best we have come across yet.
A couple of things we thought would be useful:
1. Able to allocate an Asset to a User/Department AND a Location
2. Able to track issues with Assets. ie we have a VoIP asset which is faulty and needs to be returned to supplier for repair. We can not anywhere to input a "Request" to track this assets progress.
I had a look at the new features coming in the next release, but couldn't see anything that would satisfy these two items.
We have been testing Helpdesk systems for several months and so far SD+ is the best we have come across yet.
A couple of things we thought would be useful:
1. Able to allocate an Asset to a User/Department AND a Location
2. Able to track issues with Assets. ie we have a VoIP asset which is faulty and needs to be returned to supplier for repair. We can not anywhere to input a "Request" to track this assets progress.
I had a look at the new features coming in the next release, but couldn't see anything that would satisfy these two items.
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