Upgrade to 5001 from build 4112 Not Compatable
When I try and run the upgrade from build 4112 to 5001 I get a message that states the PPM is not compatable for this product? I was on build 4102 and used updatemanager to go to build 4112 and then tried the same procedure to go to build 5001 as it is explained below? Can anyone help? Migrate from Previous builds to Build 4112 Upgrade from Build 4112 to Build 5001 Migrate from Build 5000 to Build 5001 Customers on previous 4.0 builds need to download and install Service Pack 12 to move to Build
Domain scan
HI Why in licenced ver. of SD5 is limit for 1000 workstations in domain scan ?? regards
Feature Request -- Associate PO with Ticket
We would like the ability to associate a PO with a ticket.
error on CSV assets import
Attachment csv try to import, renamed .txt (yesterday work, today not!) Thanks! Error: HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 1 java.util.Vector.get(Unknown Source) org.apache.jsp.asset.MapFields_jsp._jspService(MapFields_jsp.java:88)
Restore V4 Data in Version 5 Goes into Limbo
Hi Upgraded to V5 Fresh installation, tryed to restore data using the restoredata.bat and it goes into limbo, its been running now for 20 minutes; previously when i would restore data it would take around 5 minutes. I have around 600 to 800 records in the file. Please help ..... Regards, Shane
Domain Scanning Error
I get the following error on machines when I do a scan... but I know the machine is one and DCOM is turned on. //CORP/computer : No response received from workstation. Probably the workstation might be switched off or does not exist.
Custom Reports
Why do I get this error when I create and save custom reports? HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: 0 >= 0 org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
Reporting - Custom range
Is it just my convereted data or is there a problem when selecting a custom range. I only get my most recetn data. Damian
Requests filter v5001
In the old version if I click on show all open requests it shows everything except closed status. Now in the new version it only shows the open status.... I want to be able to see all requests except those that are closed.... Can I create a custom filter for requests ?
Notify techs by email on new request creation not working
Hi, I have Notify technician(s) by email when a new request is created selected, and have selected the relevant techs, but the emails are not getting sent. Other notify emails (eg Notify technician by email when request is assigned) are working fine. SDP v5 with SP1. Help!!!
retrieving thorough requester info
Hi We have just started using SD and trying to put as many info as possible. One question: Is there any good way to retrieve through requester info? currently I choose "Admin" tab > "requester" and then if I want to know which workstation this user is using, I need to click "associate workstation" to know which workstation is associated. I can just create new request to know most of the info, it's better if I can retrieve all those data from keyword search function on left hand side. (which only
Name problem after copy request
Hi When i use "copy request" option and i want to change "requester name" (in copied request), system returns old name after "update request" option. this is in situation when that name is not on the list imported from AD.(?) Regards
Attachments to Solutions
Is there a file size limit when attaching a file to a solution? I am trying to attach a file that is about 137 M but it keep erroring.
Time Spent Reports
Unalble to create a custom period with Time Spent reports. This needs to be correct also in the next release. We are using SD Plus version 5 PTD Tech Support
E-mail icon no longer works after SD plus upgrade to ver 5
E-mail icon no longer works after SD plus was upgraded to ver 5, will their be a patch to fix this? PTD Tech Support Team
Add to filter for software
Is there a way to change the software "types" in the database so I can filter on other types? I would like to add shareware, freeware, etc...
Reports
I would like to be able to filter the custom reports. Meaning, search open tickets or closed tickets by Tech. Please let me know what to do to get this in a report. Thanks! Rick
Queue details not being shown/updated in the request screens
Hi all, We love ServiceDesk Plus V5 ... thanks for all the hard work you have put into it. A quick question - the Queue details on the view request form (or the edit request form) are not showing the current queue requests are in ... is this a known issue ? The label reads - Not assigned (see image attached) Cheers Stephen
summary reports
Hi I`ve got Sd5 build: 5001 and still have a problem with summary reports... Regards
inventory report
Hello, 1.Please advice how I can see inventory result by departament sinse there is possibilities to assingn the asset to DEPts... 2. Please how to manage the status of assets : How to delete the asset from using and not from inventory list due to lot of reasons? Thank you in advance, Mykola007@mail.ru
SD wont start
Hi all, and Happy New Year! Just downloaded and installed the latest release. Since then I cannot run the SD. I think it's a port issue. All I get is 'Page cannot be found popping up'? I have installed to the Service desk folder not the ME/Service desk folder, I'm assuming this correct. the install was certified as successful. What now? thanks Simon Hollingsworth
December reports are missing
Hi all, I install upgrade pack to 5001, after that I can't make reports from December, every report I've tried do pick up from this month comes (-), but from January the registers are OK. I'm using the embended database, how I could connect to this db from any db-tool? Maybe this way I can see the December registers. thanks sds Luvizon
Reporting Issue
The reporting module in service desk 5 is useless and I suggest a immediate fix for both myself and other frustrated customers. I am unable to run a report for a simple month end, 1st December - 31st December 2005, but this is too much for SD5, it refreshes but still only shows January. Selecting the report to "show all" and all the requests show but selecting a date range is not working. This is more frustrating than waiting for the v5 release... please can you advice what we are to do about this,
How do I translate the Help Desk program in other languages?
How do I translate the Help Desk program in other languages? Is there any way to access the interface words and customize them? If so please reply to admin@dalumi.com It's very important because this can be a very good reason to buy your application. THX.
Print purchase order with additional fields
Hello, I'm trying ServiceDesk Plus and I need to print purchase orders when are completed, but with addiotional fields for every asset. It's possible?
Email Issue
Has something changed in 5.0 regarding email? Every email that is sent contains a "Part.000" and a "Mime.822" attachment but no usual message body like I used to get under 4112. All messages processed by ServiceDesk come through this way now.
Fonts problem
Hi I create separate e-mail account on Lotus for my SD aplikation and i have problem with fonts. When SD converting message, contents losing all non- english fonts (in title everything is ok). regards
Javascript enabled link/button does not execute
I have installed AdventNet ServiceDesk Plus 5. I can start the web application and click on every link and button without any problems. The problem come when I click on a button/link which need some javascript code to be executed i.e. Javascript:NewWindow("some parameters") attached to the button/link. I have installed the application on Windows 2003 Server and am using MS IExplorer 6.0. I have eased the security setting on my IE Browser to LOW. I have a ALLOWED popup for this site (localhost) on
ServiceDesk plus default port 8080
Pls let me know how to change the ServiceDesk plus default port (8080) to port 80 after installation. I need to do this under windows installation of SD+
"Last Month" Reports do not work
I need a fix/resolution to the problem of reports that reference "Last Months" data not working in SD5 - ASAP, as I have my monthly helpdesk statistics / report to produce for management this weekend!!!? Please advise if a temporary fix/patch could be made available, happy to test on our dev environment 1st OR suggest any workarounds that would allow me to produce my monthly reports for LAST MONTH (Dec)... I notice the summary graph in the Home page global view for 'last month' also fails to produce
To export to excel
Hi, Iam using Service desk demo in that i need to how to export all the reports to excel format
migration of entered data
Hello, I have installed SD+ on my personal PC and my team trying to work with it. The data is entering into and we managing our requests. I am almoust satisfied with your soft and planing to buy SD+, but the question how I can migrate the information from my PC to new server where I planing to install SD+? Thank you in advance Mykola007@mail.ru
Few questions about SD+
Greetings I`ve got a few questions Is there any possibility to : -Add Queue counter somewhere in main window of sd+ ?? (In my opinion it would be useful detail especially in my configuration of SD+) -lock priority in requester form, in order to make impossible for requester to choose it by him self, instead of it link priority with (for exp) category (something like Business Rules). i`ve try to create this kind of business rule but it didn`t work -use any shortcuts in SD+ (i`m not sure if it`s possible
Gmail-Problem connecting to mailbox
I apologize if this has been addressed previously, but I couldn't find anything in the forums. I'm using ServiceDesk Plus 5.0.0, Build 5001, on a win 2k box. when I attempt to set up the Email configuration using my Gmail account I receive the following Error: "FAILURE : Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox." I believe this may be due to Gmail requiring a secure connection for both incoming and outgoing
Implementing Active Directory support for SD5000
I have upgraded SD4112 to SD5000. I then moved SD5000 to a new machine (installed SD5000 and moved MySql folder). This seems to have worked correctly. We have a 1 technician license version. This allows for 1 Technician to log in will full rights and also for 1 admin with full rights. I then decided to implement Active Directory support, transferred info from Active Directory and enabled it. I can now no longer log in with the admin account - the technician account works fine. I also tried the domain
Issues with SD5
We seem to be having the following problems with SD5: When sending a call to the queue, it does not move the call there. Reports are not allowing usage for previous months (I know that this has already been reported.) When you change the logo, and you need to change it again it does not import the file.
Technician Role Permissions
Our technicians role has Full Control over requests - why then are they denied changing due dates. If a role has full control over a feature, this must provide access to every single option available for that feature. I require my technicians to be able to change due dates. Regards, David.
Queues not working in V5 ? What am i doing wrong ?
Ok .. I have created a queue called "IT Help Desk" all my technicians are in this queue. I have created a business rule that says if you are located in any of these locations (and then selected all possible locations) move the request to the IT Help Desk Queue. However whenever I create a new request it does not do this ? What am I missing ?
How to manage software license keys?
Like to know if there is a way to add all software license keys (Not number of Licenses) in service Desk Plus. So far I did'nt have much success
cannot delete requester in requester list
I'm getting the following error when trying to delete a user in the requester list: HTTP Status 400 - Invalid path /http://helpdesk.one-k.com/SearchRequester was requested type Status report message Invalid path /http://helpdesk.one-k.com/SearchRequester was requested description The request sent by the client was syntactically incorrect (Invalid path /http://helpdesk.one-k.com/SearchRequester was requested).
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