Upgrade to 5001 from build 4112 Not Compatable
When I try and run the upgrade from build 4112 to 5001 I get a message that states the PPM is not compatable for this product?
I was on build 4102 and used updatemanager to go to build 4112 and then tried the same procedure to go to build 5001 as it is explained below? Can anyone help?
Migrate from
Previous builds to Build 4112 Upgrade from
Build 4112 to Build 5001 Migrate from
Build 5000 to Build 5001
Customers on previous 4.0 builds need to download and install Service Pack 12 to move to Build 4112. You can apply this for Windows and Linux versions. Customers on ServiceDesk Plus 4.1 builds need to download and install Upgrade Pack to move to Build 5001 Service Pack to move from Build 5000 to Build 5001.
Service Pack 12
README
Upgrade Pack
How to Install
Service Pack 1
How to Install | README
Note: We strongly recommend you to take backups before migrating. This helps you prevent loss of data incase anything goes wrong.
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