Custom Reports

Custom Reports

Why do I get this error when I create and save custom reports?

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: 0 >= 0
org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:72)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)


root cause

java.lang.ArrayIndexOutOfBoundsException: 0 >= 0
java.util.Vector.elementAt(Unknown Source)
com.adventnet.servicedesk.helpdesk.reports.utils.CustomReportUtil.loadDBValues(CustomReportUtil.java:1723)
com.adventnet.servicedesk.reports.helpdesk.action.CustomReportAction.execute(CustomReportAction.java:175)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:72)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)


note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.











































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