Help with service desk plus Version 8.0.0
Hi Manage Engine Team. Could you help me with an error to send mails from Servicedesk Plus Version 8.0.0 - Build 8026 through Outlook service, I attached below the application configuration. We keep using basic authentication: The incoming mails work
ServiceDesk Plus, Projects ListView, add Vendor column to search and list projects by vendors
It would be nice in the main Projects ListView to have a Vendors column so you could search projects by vendor(s) associated with the project. When talking to the vendor, would give the ability to quickly list all their associated projects, then ask for
CreateJiraTicket.py script
Hi! I want to create trigger action with custom script to create Jira ticket Could you please send me CreateJiraTicket.py file? Like in this article https://help.servicedeskplus.com/executing_script_in_business_rule
My Approvals widget missing in Self Service Portal
Hi, I have the "My Approvals" widget setup on my self service portal settings but when the users log in, the area of the screen is blank. I have added screenshots in edit mode and when a user is logged in for reference. I did search the knowledge base
remove options category - how
Hello, I need to remove categories without one of them. Using $CS.removeOptions("CATEGORY",["cat1", "cat2", "cat3" etc.]) i need to specify all of categories to remove. Is there any negative function to remove options except cat2 for example?
License for distributed scan
Hi I want to setup a distributed scanning architecture (an SDP as a central and two Asset explorer in scanning mode) and now I wonder if it needs both service desk plus and Asset explorer license or only SDP license is enough?
Things that has been moved or removed?
Hi, I have some issues with the new update. The auto update every 3 min. Where is that function to day? If I want to assign a request fast by ticking it of to another technician if comes with than error. "The following request to not be assigned". Why
Change field background color
Hello, I wonder if there is a way to change the background color of a field when it is completed For example, a field indicating "useful" but not mandatory information is by default with a red background that becomes white when it is filled in. Kind regards
Resolved tickets are not getting closed
Hi I have a problem that the resolved tickets are not getting closed even I set the rule for it to close after 3 days
Export , then import tickets into newer version of SDP
Hi, We are trying to update from our current build 11100 to 11200 but our upgrades keep failing with a corrupted database. We were wondering if its possible to export the tickets we have, the uninstall and reinstall the latest version of SDP, and then
Jira cloud integration
Hi, Has anyone successfully integrated Jira Cloud into an on-prem ServiceDesk Plus? I'm a littled puzzled as to what to write in the server name field. /Rasmus
change menu point
hello people, first of all thank you very much for wanting to help me, i hope there is a way i can customize the menu in servicedesk plus with my own items, e.g. the url to plesk admin or something similar.
Advanced Search
Did a recent update get rid of the advanced search function? I used this feature pretty extensively to find requests that fit specific criteria without having to go pull a report. Since we updated to 14000 I have not been able to find the advanced search.
10MB Attachment size restriction in ServiceDesk
Is there a way to increase the total attachment file size to something above 10MB? Currently it states "Click "Browse" to select a file. You can attach any number of files for a total of 10 MB" Thanks Gary
Closing by reply
Dear ManageEngine support team, Is it possible to close a ticket by replying to the email we received after submitting a request? Let’s say the subject will contain the key word in addition to the hashtag ##ticket number##. Mail details can fill the
adding an incident catalog category
Hi. how to add a new group to the incident directory so that the incident template can already be added to it? Looked all over, couldn't find it quickly
Asset details
Is it possible to show users the details of his assigned devices in SDP. Homescreen -> widget - my Assets
[SDF-91966] Response SLA
Hi, IS there any option or filed form where i can get to know the response SLA remaining time like below SLA time? Thanks Mostafiz
Custom request trigger - $CC_Users parameter not working as expected
HI If I create a new custom request trigger: Do you see the parameter #CC_Users? If I get an emailed request where the CC'd users are support groups it does not send the notification. If I change nothing but the $CC_Users to $Group_Members it sends the
14004 Update
Has the 14004 upgrade been revoked? I see the 14003 upgrade but SDP is reporting that the newest version is 14004.
How to refresh page with deluge
Hello, i want to know if it is possible to do a refresh of the current page or reload after a custom trigger action. I have deluge script that add an approval to a ticket (incident or service request) and another that approve the ticket if the requester
Problem converting to x64 from x86
Hello I am trying to apply an upgrade from 13010 to 14004, but need to convert to x64 first. I am following the instructions at https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-to-64-bit-installation-from-32-bit-installation
Status Closed
Why did you close our ticket? The issue wasn't resolved and nobody contacted me regarding our problem.
Get value of custom radio select option
We have multiple types of install requests that come in and I want to make sure that the naming is consistent for all fields. I have a custom script setup the change the subject to a specific format: var clientname = await CS.getValue("udf_char2"); var
Upgrade from 13... to 14...
In looking at the Service Pack page, I'm noticing that the upgrade path this time around seems a little different. Typically, if we are wanting to upgrade from one major number version to the latest version of the next major number version, we have to
What are the Required Ports & Services to be running If we need to do Assets, Domain or Network Scan?
Please we would like to know, What are the Required Ports & Services to be running on the Target End-points (Laptop, Desktop, or Servers) If we need to do an Assets, Domain, or Network Scan?
How do i export dashboard that is for backlog
can anyone help me to pull this backlog report in sdp? can anyone help me to pull this backlog report in sdp?
How To Custom ID request Or Project ID
Hi, i want to change the ID prefix, because the default starts from 1, but what I want is to customize the example as starting from "ID: PPSM-3111", and so on, it will increase, does anyone know how to change it thanks, Fitra
API Search_Criteria not working with the operating_system.os field
Hi I am trying to get all assets, with an API call, that meets the following search criterias: * Assets In Use. * Assets is a Server. * OS name must contain "Microsoft Windows Server". I can get the two first criterias to work together,
How to bypass yes/no popup window while taking backup
HI friends, I have tried to schedule backup using Backupdataold.bat and tested with windows task scheduler. but while doing this task a popup window about desktop central backup will be shown and prevent taking backup. because my SDP is in Integration
Question about the installation sequence of exchange certs and SDP
I got this message from my sysadmin: It is that time of the year that we need to update our wildcard certs again on Exchange. If memory serves me correctly, this effects SDP's ability to send emails since the certificate needs to be imported into its
Updating Helpdesk Ticket Through Email
Hi all, Currently we are using ServiceDesk Plus build 14003. Is there a way for the ticket to be updated through email? Meaning that if the technician replies to the email sent from ticket creation, can it be be updated in the Helpdesk as well? Please
Communication from SDP mssql database to databases in othersystems
Hello, can I retrieve data from another mssql server into the database of servicedesk plus? example: need to get information from the financial system database and add it to assets in SDP directly like price date etc...
POPS and IMAPS deprecation
Hi As you know pops and impas protocols have been disabled on exchange online and we cannot use them anymore to fetch emails from our support mailbox, I tried to change to ewas with oath following this tutorial: https://www.youtube.com/watch?v=cwTpeIrflkQ
asset explorer overwrites the assets during scanning
Hi I have installed Asset explorer with free license for 25 assets and Installed agent on 20 assets. endpoint central shows all 20 assets after scanning, but Asset explorer shows only one asset! asset explorer overwrites the assets during scanning and
Tasks API for getting all tasks not working from postman - status code 4007
Hi, I called an API to fetch all tasks related to request id in postman. But its showing an error 4007 as shown in screenshot. But when I test this API in helpdesk documentation it works: What should I do? Or should I do something else? Thanks in Ad
Update to SDP 14003 from 11.
Hello team, A customer wants to update their SDP, from version 11 to the last one (14003). Please, could you confirm the correct update order? 1. From "Migration Sequence", download and install packages until version 13011. 2. From "ManageEngine archives",
robots.txt
Hi guys, sorry, can you help me? We use ME ServiceDesk in our company to test the software. We have installed it in a new vm Windows Server 2019, latest 14.0 Build 14003 is installed. From the first installation we have always had the same problem: after
[SOLVED] [ SD-106005] Extremelly slow performance after update to 14000
Hello, we recently updated our test enviroment from 12004 to 14000. our installation has a remote DB, so everytime we update we have to revert to local DB so that the updater can update the DB server. we have used this same update process with older
How can i make the file attachment mandatory
Is there a way to make the file attachment mandatory when a requester openes an incident?
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