How to create two request from same email?
If I send a test email to two different support groups - it will not create a request for each group. It creates one email for the TO group only. CC group request is not created.
As it says in recent readme for version 13010 - it sounds like that should be possible:
- SD-103522 : When two requests are created from the same email for different support groups, history is not captured in one of the requests if any automation rules are configured.
I may have business rules setup incorrectly?
My business rules:
New to ADSelfService Plus?