How to create two request from same email?

How to create two request from same email?

Hi,

If I send a test email to two different support groups - it will not create a request for each group. It creates one email for the TO group only. CC group request is not created.

As it says  in recent readme for version 13010 - it sounds like that should be possible:

  • SD-103522 : When two requests are created from the same email for different support groups, history is not captured in one of the requests if any automation rules are configured.

I may have business rules setup incorrectly?
My business rules:




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