Hello,

Is there any way to administratively dictate the columns of the request views so everyone see the presentation in the same way?  Force a default sort?  Also, continuing with the need for consistency, is there a way to force a certain on technicians on logon and at a regular interval?

I would like my team to to log on and see a view of all Critical requests before moving on to any of the "My" views.  I want this view to include the columns I think are important (Response Due By) without needing them to add it to personal views.

If we have 3 or 4 views that are important, it would be great if they could left/right arrow to the next view in sequence or better have a button for them that is brightly illuminated until you have seen it.

Thanks