Microsoft Office Professional Plus 2010 showing as Compliance Type : Under Licensed but listed under overlicensed area
We are in the middle of some upgrades and I happened to notice this. Not sure if this is a bug or something misconfigured on my side. I had a vista and server key I had to add that were both showing as under licensed on the pie chart that turned green once i updated the info. For some reason though, the office line wants to list as compliant when it is not.
Purchase a service / work
Hi, we use service desk plus. I wondered if there was a way to add an item to a purchase order that's not an actual asset but needs to be placed on a purchase order none the less. I can work around this by adjusting the price of the order and entering something in the remarks section but it would be more useful if I had away of actually entering the details of the work or service as an item on the purchase order. thanks
Access to Service Catalog for requesters
Hi SDP's guru, I would like to find out, how can i give access to Service Catalog for AD's users? Now all admins and specialist can see these services. But i want to give access to AD's users(requesters) because it will be very convinient to use and add new requests. is it possible? regards, the_script
Possible to set up reply to email notifications?
Hi everyone Is it possible to set up email-notifications? If a tecch receives an email it would be really helpfull if the tech could just respond to the generated email from servicedeskplus and the answer get's relayed to the user. Just like this:http://www.deskpro.com/features/replying-to-email-notifications Thank you. -Morten
Departments, User Groups, Regions, and Sites - need to create a Signing authority approver
Hi there, I think I have a unique problem. Our oganisation is quite large spanning many provinces/cities. Each Province has a branch. Each branch has a branch manager and possibly more than one person with signing authority to purchases. My IT director wants to have approval on all special hardware/software purchases. What i have done was created a Service Catalog for the initial request that the user or project manager fills out. What we want is to have this request approved by the
Update of Search function
You can currently search in requests for a persons name but the results that shows up include the persons name if it is anywhere in the request, including comments and emails. If the seacrh function had a small option for selection such as "Requests by" "Description" and other fields such as "Comments" "Conversations" This would increase the search functionality 10 fold and you could search for a persons name to bring up all his/her requests and would help with finding managers names in requests
Undoing a ticket merge
I accidentally clicked on the box that selects all the tickets ( I was just trying to select the most recent ticket and one from a little bit earlier in the day) and before I could stop myself I merged every open ticket we had. Is there a way to undo this, or am I stuck going through the one now massive ticket and splitting them off, while trying to find the associated notes to go with that ticket? (SDP ver 7.0.0 build 7012)
Request for change - Approval
Hello, I would like to know info about “Request for Change” with status “APPROVED” by the System. We have some “Request for Change” approved by the System but there was no request for approval. When and why does the System approve the Request for Changes automatically? Thanks
Best way to configure SMS for High priority
I have a Business rules: Set of rules which sets a group of technicians according to requester's email (Sender field) i.e. "if Sender is user1@mydomain.local set group to User1Group? if Sender is user2@... set group User2Group" -- alomost 10 rules. And i have notifications "when Request assigned to group send e-mail to technicians of this group" in Groups settings. Now i need to send SMS notification for ALL technicians in specified group ONLY if request priority is High. So like "if Priority is
SMS only for High Priority
Is it possiable to set SMS to alert only on high priority items? This feature can send a lot of SMS requests to my phone when I don't need to see everything that is logged. Taken from Admin Tab: Alert the following Technicians by SMS when a new request is created There should be a way to set SMS on priority levels only. Michael
richadeolia
hi, i have downloaded webnms 5.0 and want to customise the product. But one particular configuration file is missing - database_params.conf. how do i get that file. Its urgent..pls help Thanku
Sorting Services
Is there a way to sort the services and service category in the Service Catalog? It defaults to alpha which is not very optimal. If it can't be done in the GUI can it be done in the database? Thank you.
How to identify Merge Requests?
What tables in the Service Desk Plus schema tracks Merge Requests? Or, is there a query/report that I can run to show all the merged requests? Thanks, PS.
Feature Request - Using "Status" in Business Rule
Could you please add "status" as a criteria to use in business rules in next hotfix.
Servicedesk http to https
Hi I have enabled https on SD and redirected http to https in tomcat, but I can change web address from https://servicedesk to http://servicedesk and it still works. Can I disable http? where do I do that? I only want to redirect http web to https, nothing else.
Modifications to My Summary
Is there anyway once add custom views to the my summary panel that is displayed when a technician or requester logs in?
Renaming Workstation/Asset Labels in the form
I would like to rename the fields or at least move the custom additional fields to be higher up in the forms. How would I approach this?
Two differents email acconunts for two different partments
Hi I have two different support partment with two separate email accounts/addresses in the same Servicedesk, Can I set that SD reading and create incident from two email accounts?
Sending email to Requester Groups in ServiceDeskPlus MSP or ServiceDeskPlus
Is it possible to create a group from a list of requesters in either product and send email notification to the group from within a Business Rule. Currently, I only see the capability to create a group from the technician list and then you can select the technician group in a business rule. We have requesters that belong to the same site/building/department and we want to be able to send notification to a requester group when a business rule is triggered. Can this be done with requestors? Cedric
Can't importnt any new user
Greeting all, The problem is I cant' import any new users when try to Fitch from AD OU it appear only users which is actually not exit in the domain. This issue came in the surface when I use domain scan to delete unwanted domain and I keep only one to not confuse the user when they log on we have only one domain What you advice on this also I complete the setps in run the script for single sign one but success but still the users enter their password and usernames in order to log on May be it's
User updated details in ServiceDesk, can it then update the users AD Account?
Example: User1 updates his phone number details within servicedesk plus via the "My Details" tab. Can this information then be exported back into Active Directory thus updating the users AD account with the phone number? Hope that made sense :) Regards, Stuart
How to Make a Filter with AND and OR criteria
I need to create additional filters. Several of our technicians have requested a filter that shows both their OPEN requests AND their ON HOLD requests. They don't want two different filters, they want a single filter that shows both. So far, I've only been able to do a filter with Technician is JANE SMITH -or- Status is ON HOLD -or- Status is OPEN or the alternate Technician is JANE SMITH -and- Status is ON HOLD I need to be able to do: Technician is JANE SMITH -and- Status is ON HOLD -or- Status
type of request
How could I change (with a SQL server query) the type of 900 requests from type = N/A to Type=Incident thanks in advance Service Desk Enterprise: 8.0.0 build 8022 database SQL Server
Image in notification mail templates.
Hi all, I would like to insert the company logo (Admin->SelfService Portal Settings -> Header image) at the end of the notification mails. In Admin->Notification Rules -> Customize Template I can insert into notification mail different parameters ($RequestId, $Description, ... ). There is a parameter (example: $HeaderImage) that allows to insert the header image into a mail template? Thanks, Sutot
Add resolution in bulk
Hi, We have a backup application sent its results to SDP, but we have to manually add a resolution to each job eventhough they should all have the same resolution, this is tedious. Is there a way to add resolutions and close these in bulk? Thanks.
will there be a cz (czech) language pack available?
Hello, some czech collegues where wondering if there will be a czech language pack available in the near future? Thanks 8)
Assigned Number of Case to a User mistakenly
Hello, It happens sometimes that while assign cases, i mistakenly assign all the cases to a single username. Is there any way to undo that. or i have to check the history of every case and reassign to the right person. Please help Thanks.
Auto refresh option within Requests
Would be nice if their was an auto refresh option within the Request tab. Is this planned for a future release?
SDPlus on SQL 2008 Express
Hi all, I would know if SDPlus can run on MSSQL 2008 Express, and if there are limitations using this version. Thanks in advance, Sutot
Announcements and bulleted list on Home view
Hi Two problems in Announcements editor: 1. Bulleted List seems not working in Internet Explorer 9 2. If I use Bulleted List or rows in Announcements, it not looking useful on "Home" view, SD put togheter all rows. I can not get Bulleted List on "Home" view. Is this something that going to bee fixed?
Make LDAP default at login screen
Hi, Quite new to SD+ and had a question We completely rely on LDAP authentication and would like the have LDAP as the default on the login screen. It'd be even better if I could get rid of the drop down menu next to 'log on to' I perused the docs and forums but didn't see anything that could help. Anyone experience with this? Gregory
How to track external request/resolution dates?
Hi all, Please consider the following specific scenario: * The requester sends a request in SDP. * 1st level support is provided by a group in SDP. * 2nd level support is provided by a group outside SDP. * 2nd level communicates the resolution to 1st level support. * 1st level support communicates the resolution to the requester. * The report needs to show all closed requests with an indication of: - The creation date of the request. - The date when the request was
Which Notification Template?
I'm having troubles figuring out which notification template is being used behind the Reply button shown in my picture below. The picture is a part of the Requester Conversation. hctestester1 is the Requester, Tammy is the Technician. hctester1 opens up her request to enter a reply. She picks and expands the last reply from Tammy the Technician, and clicks on the Reply button located within the conversation. Which template is that? I have numbered all of the subjects to all of the Request
Anyway to change maximum attachment size?
10MB limit is becoming a problem, anyway to change this?
Keeping all the information what access the users have
Hi, Is there any proper way to store all the above informations on SDP? At the moment we use Assets for people, but this is not the greatest idea. For instance if someone has 3 different domains, and some another accounts on different systems, we would like to attach all this information on the SDP so if you click on the person name it will show all the accounts associated to the user as well as all the assets such as mobile, workstation and etc. Regards Mario
VNC
You should add a link for a vnc connection. I think vnc is better than remote desktop.
Unable to open changeDBserver console
Hello, We our facing a problem while changing the database server in ServiceDesk Plus. It throws the following java exception error Exception in thread "main" java.lang.NoClassDefFoundError: Files\AdvenNet\ServiceDesk\bin\\//server\default\lib\SDUtils/jar;E:\Program The version being used is 7.5.0 build 7506. Im also attaching the screenshot. Thanks & Regards Faisal Shaikh
localization - can it be made bilingual?
We need to support both English & French. Will it possible to switch between languages or can we run two instances at different URLs that access a common database? - JC
Reply template, popup window?
Hi, I upgraded ServiceDesk to build 8026, after that i get a popup window every time i use reply template. See attached image.... Kind regards Robert
Email Requester when priority is set
Does anyone know if it is possible to have servicedesk send an email to the requester when a technician assigns a priority to a ticket? What I am trying to do is have a auto reply template setup for each priority and give the user our SLA guidelines. For example if it is set to "Low" priority it will say in the auto-reply that we will be in contact regarding this issue withing 2 business days. Any help is greatly appreciated. Thanks!
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