I'm having troubles figuring out which notification template is being used behind the Reply button shown in my picture below.

 

The picture is a part of the Requester Conversation.  hctestester1 is the Requester, Tammy is the Technician.

 

hctester1 opens up her request to enter a reply.  She picks and expands the last reply from Tammy the Technician, and clicks on the Reply button located within the conversation.  Which template is that?

 

I have numbered all of the subjects to all of the Request Notification templates (template 1, template 2...) and when hctester1 hits that Reply button, no template number is displayed.  I need to change that template.

 

The Reply button located at the top, under the Description, gives me a numbered template.  I'm good there.

 

Any help would be much appreciated.  Thank you.