Best way to configure SMS for High priority
I have a Business rules:
Set of rules which sets a group of technicians according to requester's email (Sender field)
i.e. "if Sender is user1@mydomain.local set group to User1Group? if Sender is user2@... set group User2Group" -- alomost 10 rules.
And i have notifications "when Request assigned to group send e-mail to technicians of this group" in Groups settings.
Now i need to send SMS notification for ALL technicians in specified group ONLY if request priority is High.
So like "if Priority is High send SMS to all technicians from selected Group"
What is the easiest way to do it?
I've already read these threads:
https://forums.manageengine.com/topic/sms-notification-for-high-priority-requests-29-12-2010
https://forums.manageengine.com/topic/sms-only-for-high-priority
Set of rules which sets a group of technicians according to requester's email (Sender field)
i.e. "if Sender is user1@mydomain.local set group to User1Group? if Sender is user2@... set group User2Group" -- alomost 10 rules.
And i have notifications "when Request assigned to group send e-mail to technicians of this group" in Groups settings.
Now i need to send SMS notification for ALL technicians in specified group ONLY if request priority is High.
So like "if Priority is High send SMS to all technicians from selected Group"
What is the easiest way to do it?
I've already read these threads:
https://forums.manageengine.com/topic/sms-notification-for-high-priority-requests-29-12-2010
https://forums.manageengine.com/topic/sms-only-for-high-priority