Sending email to Requester Groups in ServiceDeskPlus MSP or ServiceDeskPlus
Is it possible to create a group from a list of requesters in either product and send email notification to the group from within a Business Rule. Currently, I only see the capability to create a group from the technician list and then you can select the technician group in a business rule. We have requesters that belong to the same site/building/department and we want to be able to send notification to a requester group when a business rule is triggered. Can this be done with requestors?
Cedric