Email Requester when priority is set
Does anyone know if it is possible to have servicedesk send an email to the requester when a technician assigns a priority to a ticket?
What I am trying to do is have a auto reply template setup for each priority and give the user our SLA guidelines. For example if it is set to "Low" priority it will say in the auto-reply that we will be in contact regarding this issue withing 2 business days.
Any help is greatly appreciated. Thanks!
What I am trying to do is have a auto reply template setup for each priority and give the user our SLA guidelines. For example if it is set to "Low" priority it will say in the auto-reply that we will be in contact regarding this issue withing 2 business days.
Any help is greatly appreciated. Thanks!