Hi there,

 

I think I have a unique problem.

 

Our oganisation is quite large spanning many provinces/cities.

 

Each Province has a branch.

 

Each branch has a branch manager and possibly more than one person with signing authority to purchases.

 

My IT director wants to have approval on all special hardware/software purchases.

 

What i have done was created a Service Catalog for the initial request that the user or project manager fills out.

 

What we want is to have this request approved by the appropriate branch manager, and by the IT director.

 

The problem tho is in the workflow, it only allows us to choose $dept_head$ or invidual people.

 

I don't want it to anounce to all branch manager, so entering them individually is not going to work.

 

Also, the configuration that my previouse manager had done for the site seems rather odd.

 

He has "Region" set to "Canada" only

He has "Sites" set to each of the branches in each city

and has a whole bunch of departments (not even half of what there is).

 

 

Again - I don't need the department heads to give approval for these, I need the branch managers to give approval.

 

How would I go about doing this?

Senior Client Technology Support Analyst
Bird Construction Inc
http://www.bird.ca
http://ca.linkedin.com/pub/carlo-piva/31/267/a5b