Restrict ticket creation based on a date
Is there a script available to restrict users submitting a ticket that is less than 30 days away from a date field? Requirement: travel request forms must be submitted 30 days prior to an user's travel date. If they attempt to create a ticket, and the
New-Icon for unanswered mentions
We would like to have an icon in the menu bar (e.g.) envelope in which a number with the amount of personal unanswered mentions can be seen. After clicking on this icon, a list of tickets that affect this should appear and you should be able to open the
Servicenow integration with servicedesk
Due to Servicenow integration with servicedesk on this guide ServiceNow Integration (manageengine.com) Please say is it possible to pass notes and reply ? In other words, can conversations and notes be created on both sides?
Manage Engine | VIP Mitglieder definieren
Ziel ist der Import einer Sicherheitsgruppe aus dem Active Directory, welche dann die VIP-User definiert.
masterproject with underproject
we like to collect some project to a masterproject for example firewall-project server-project clients-project -> collect it-infrastructure
Updating Task Scheduled End Time
Hello, Set due by time in a request with value from a date time additional field - Deluge (manageengine.com) worked perfectly, but I noticed Tasks use Scheduled End Time instead of Due by Time. Can anyone assist, if its possible? Thanks in advance,
the poor editor for solutions
we need more options in the editor for solutions for example - arrows, checkboxes and so on... may it is possible to have these features at every postiton with descriptions..
Add the *.wdl link-files to the system
we use the software winyard (dms) and this product use the wdl fileformat to get links in the dms database. we like to use these file to link informations from ticketsystem to the dms
headlines are cutted in different ways
in our system the headlines are cutted in different ways. we don`t no why beacause it is enough space for many more letters...
Unrelated tasks were assigned
Dear ServiceDesk Plus support team, Hello! This is Yoonseo Park who is a technical staff in Telemant Corporation in Seoul. Tasks So, I had a problem in that I got many unrelated tasks this afternoon suddenly at a time in my ServiceDesk Plus request section.
Multiple instances or just one instance with everything feeding into it
HI, Im setting up a new service desk for IT, and am looking for some advice. setting this up so far has been fine, we have Incident and Service requests etc configured. i have now been add to do the same for HR, Finance, Health and Safety, and Facilities.....
Reply Template customizations
Current System: SDP On Prem v14.504 We would like to be able to do a couple of different things with Reply templates. 1) Reply templates for Requesters instead of Technicians. For instance, if the person is not a Technician, they have a different template(s).
What does 'awaiting updates' reference in My Request Summary widget
One of the self-service widgets of the requester portal features the below widget. With testing or searching the user guide however I can't work out what 'awaiting updates' is counting. Its not the request status 'with customer' which would make sense.
Is there a way to have ServiceDesk Plus stop bugging us about certain "advanced security configurations."?
I understand this is meant to be helpful, but a handful of the things it would seem ManageEngine/ServiceDesk Plus think should be changed/enabled are set or left set the way they are for a reason, and having it keep putting that message at the top of
Creating Form Rule to add specific field to Subject line
Hello all, I am looking to have the field I created "New Hire Name" generate on the subject line once the service request has been made. For example we would like it to look like this " New Hire Request - Test User". I do not code so I am lost in creating
Domain switch
Hello, We have the manage engine product on a domain that we will be retiring as we transition to a new domain. We would like to know what guides or documents manage engine has on this as the host servers responsible for this will either transition to
Trash not emptying every 24 hours
Hello, We noticed when creating some reports that tickets are sitting in the trash, and not being removed. We had about ~10 tickets in here over a number of months. We are able to delete them manually without issue, but we rarely check the trash, and
SDP doesn't fill 'Domain Name' in user's details during LDAP import
Hello, I'm trying to make a Linux version of SDP work in test environment, with no luck for now. Set up LDAP import from AD server, test user appeared in 'Users', seems ok. But user profile is missing 'Domain Name', so SAML authentication doesn't work.
[API] How do I get all available values from a pick list udf_field?
I'm trying to use the API to get a list of all values in our custom udf_fields, but I can't figure out how to use it as it's not documented anywhere. I've tried guessing at a /api/v3/udf_fields endoint, and I think I'm on the right track as it's not telling
disables management access (Admin User) in Service Desk Plus
Is
managerengine disables management access (Admin User) in Service Desk Plus two months before the license expires, right?!!!
best option for service desk
HI did you go with multiple instances of Service desk, where you had an instance for HR,Finance , IT etc or did you go for 1 instance, and have HR, Finance and IT all working under the one instance? Curious to see how you have it set up. thanks.
Approval UI is confusing for end-user
I have SDF-112141 regarding the confusing UI for approval, but I can't tell if it's being implemented or not. Our users have a hard time with Approvals since they can’t figure out why the Approve or Reject button doesn’t work Everywhere else in the application
How to automatically create multiple child requests from a parent request with a configurable JSON file (V3)
I encountered this problem when using add file Copying parent UDF fields, Resource Information and parent attachments
Users duplicated after migrating from AD to LDAP (linux)
Hello, I installed SDP linux version in test environment and restored backup of prod, as described in this article: https://pitstop.manageengine.com/portal/en/kb/articles/migration-from-windows-to-linux-server Authentication is SAML, so it works fine.
Any way to implement a request view for just externally logged tickets?
Ideally, we would like to be able to separate tickets that are logged externally versus our employees easily. When creating a custom view the 'Requester' field only contains the below You can only specify if it is or isn't a specific user. It would be
Worklog description field truncated
Hi there, We have upgraded to ServiceDeskPlus v14600 from 14201. After the upgrade all worklogs descriptions are truncated when viewing the ticket. The previous version showed the full worklog description enabling easy viewing of the steps completed.
Integration with MS O365 to enable presence
Is there any integration between ServiceDesk and O365 that allows for presence? It would be great to be able to see if a requester is 'available' based on their O365 presence status when sending replies etc.
Project Management Module Tutorial
I'm hoping that there is some tutorials out there that I can point my managers to to leverage this feature. This feature is something we'd like to take advantage of, but we're still a relatively small company and don't have a strong project management process. Some guidance on how this tool is intended to be used would be tremendously helpful.
Attach checklist and asset details to email when forwarding
Ok so trialling servicedesk and we use a lot of external vendors for support. Prior to us sending it out we work the ticket and do some basic information gathering and testing, prompted by a checklist attached to the request. If we can not resolve it
Asset or title column
Hi, I'm running in to some challenges in regards to maintenance. We currently have the workcenter that is subjected to maintenance listed in the title of the maintenance and listed in the asset, but we use the subject of the maintenance to identify what
Emailing user from a Form Resource field
We have a form that our Contracts team uses for contract approvals and submissions. We have a Request LifeCycle already configured with their own stages, notifications, and statuses. Part of this lifecycle is notifying the requester and a business owner,
Monitoring First Response
Is it possible to monitor the first reponse to an issue? Our help desk targets are not only about overall resolution time, but also did we get back to the customer within 1 hour. Thanks David
Delete Logs
Hi everyone, in the servicedesk installation folder there is the logs folder (D:\ManageEngine\ServiceDesk\logs) which is currently 5.85gb large Would it be possible to delete something old to free up space?
Is it Possible to Pre-define the Task Comments while creating the Task Template?
Dear All, Is it possible to assign the Comments (pre-defined/default) while creating the Task Template, similar to the concept of creating the Service/Incident Template with a pre-defined (default) resolution? We are actually auto. populating pre-defined
How to update user defined field in worklog via REST API Powershell?
I'm integrating TFS to service desk, taking hours in TFS and creating a worklog in SD. It all work perfectly, but I need a user defined field in the worklog to be updated as well. The display name is 'TFS Task', its UDF_CHAR2 - a simple character field. My input data looks like the following. This works except for the additional field. Should I be using the display name instead of the internal worklog field name? { "operation": { "details": { "worklogs": { "worklog": {
Same request, unable to generate new ticket
My SDP is associated with OPM, and OPM alarms will generate work orders in SDP requests. However, it has been found that if the work order status is Resolved, duplicate alarms will be annotated in the previous work order instead of generating a new
API Callback
Good day! I use Servise Desk version 9.1 Tell me please, is it possible to send an REST API REQUEST (WEBHOOK) to other server when i answer from trouble ticket? We have to send a notification to our Node.js REST server, just after sending answer to customer. What we have to do?
Old versions
How can i get a copy of the older versions of SD+. I want to install this on a test server to try some service packs out. Cheers Carl
Internal error when opening tickets in Servicedesk Plus
Anytime I open a ticket in Servicedesk Plus, I get an Internal error and I can't open the ticket. Have restarted the application but am getting the same issue. Any ideas about what the problem could be?
Issue with Get Pending Approval interface returning data
Where is the approval_level.request and approval_level.request.requester object data obtained from the SDP for the return parameters of the Get Pending Approval interface?
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