my_pending_approvals Is the data for which page or feature of the SDP?
Interface path: /api/v3/approvals Which page or function of SDP is the data of this interface?
Separate SDP to 2 instances
Hi ALL. We have SDP (v13) with only one instance. Currently we need separate it to 2 instances: IT & nonIT. What is the best way for this ? 1st step - update to latest build. What next? Is anywhere manuals about it ?
Asset Explorer will not load due to app and SQL db are different versions
Asset Explorer will not load due to app and SQL db are different versions. Our SQL DB server failed and we had to restore it, unfortunately we upgraded from 7206 to 7300 during that time. Now the Application server is version 7300 and SQL db is version
14600
Did anyone else notice, that the beta 14600 available at beta.servicedeskplus.com has Asset Leasing available for requesters, but the released 14600 (and the release notes) shows no sign of this feature at all? /Rasmus
[SOLVED] How to cancel backup before upgrading?
Good day! I have ManageEngine ServiceDesk 9400 installed and I am testing the transition to version 10000. How can I disable the creation of a backup copy before upgrades, since I have 50 GB of backup and do more than 2 hours for one full backup?
Important: SDP IOS Push Notification certificate has expired
Dear User ServiceDesk Plus IOS push notification certificate expired on 15th December 2023. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\conf folder.
Tech Availability Chart
Hi all, Is there a way to export the "Tech Availability Chart" in some common format like PDF, XLS, Doc? Thank you Best Regards Antonio
Restore ezip backup to another database
Hi, I have a question if we have a methed to restore a .ezip database (which was made on production) to developer database ? Both prod and dev are on the same server. for example: 1. backup prod (sdpprod) via .bat file 2. makes backup .ezip 3. restore
How to generate API Token
Hi team, How to generate API Token In service desk plus. Thanks Bhanu
Service Desk resource Selections
Is it possible to add a selection for multiple quantities under resource selections...For example, if someone wants multiple monitors.
How can I add an asset serial number in my notification template
Hey All, When I forward an email to our 3rd party vendors we want to be able to include the serial number in the template. Can not seem to see a way to do this using $ variables. Can this be done?
Project Management Resource allocation
Hi On the SDP project management addon is there a way to allocate resources but say the person can only be 30% allocated so there rest of there time across all projects so the other 70% is working on other stuff ie working on tickets out of SDP etc? Thanks
Saving Change Templates with Tasks (retaining dependencies)
So I've realised that the Projects-module have the ability to save project-templates with task and that it retains the dependencies set between these tasks. Why hasn't this feature been ported over to Change Templates?
Please provide Execute script of field and form rule for Change Template
how to set clear field Change Manager, Change Owner When I choose Catagories is "not specified". How to add Display Name of technician login to Change Requester Field?
General Reply Pre-fill
Hey All, Just started a new Job and at my last place of work we used to use Manage Engine (I didn't install it at that place of work) years ago before being forced to switch to ZenDesk. So I've set up Manage Engine at my new place and I've managed to
Create an Onboarding Template with Auto Tasks
Question: I am trying to buid an Onboarding template. The template will have auto tasks that will be assigned automatically to different groups to complete For example: Task1- AD and Email Creation-This task should be assigned to System Admin group upon
How can I get an report ID?
I would like to get data from a report via API call. However, how can I get the report ID? Is it possible to pass a parameter to the report? Besides, the attached screen shows the API URL is not valid, what is the valid API URL?
Is it possible to hide due by date on Request List View?
Hi, Team, As asked by a Customer of mine, I've tried to hide the due by date from the requester using Page Scripts. Although using the All event configuration, I can only hide it on the details view (the field and the header information). Is there any
Add additional box in close request window
Hello, We are looking to add an additional box for our request closure window that reminds our technicians to add any additional access to applications to a spreadsheet we use to keep track of such changes. I was unable to find an option to edit the close
Auto assignment to a group of technicians with multiple notification paths (email, sms) - Incident Response and Disaster Recovery
For cyber security and disaster related incidents (malware, ransomware, virus, potential disasters) we'd like to auto assign a request and then ultimately have it 'over communicate'. 1.) Auto assign seems easy enough with a good template and corresponding
can`t forward the request
When responding to a request, reply-> forward the request, I do not see the entire list of users, but only those whose User -> Department Name field matches mine. Is it possible to make it so that you can send forward the request to all employees, regardless
Hide unnecessary fields in Release
Hi, Is it possible to hide unused fields in the Release Module using Page Scripts? For example: We don't use the fields "Actual Start Time" and "Actual End Time" so we would like to hide them.
Catalog Service Category Filter
Good day, I have service template. I want to return only categories relevant to the service. I don't see the option to filter categories and return the desired except specifying the default values. Is there a way to return only the values or options you
Custom Approval Notifications
Is there a way to use custom approval notifications using business rules or Custom Triggers to facilitate a custom approval notification based on the Service Catalog Type, so we can give the approver further information on the approval ticket so they
Managing Major Incidents
Hello, Interested to know how everyone else handles major incidents on this system. On other systems I've been able to mark a particular call as a Major Incident (with all the relevant fields filled in i.e. category) and then it allowed the Helpdesk Technicians to click a button to log a repeat call off the back of this and only have to fill in the relevant Requester details, thus speeding up the logging process while the major incident is in play and we are receiving high call volumes. This also
Status change linked to RespondedDate change
I am trying to build a Request Timer Action that will check the Responded Date and set the status depending on the date value. Responded Date is not empty and not greater than the last status change from Open to Resolved. The intent is automatically move
Inquiry about Disabling Automatic Sorting of Email Recipients in ServiceDesk Plus Responses
I hope this message finds you well. I am currently facing a challenge with the email functionality within ServiceDesk Plus. Specifically, I'm looking to disable the automatic sorting of recipients in the email responses generated by the system. When responding
System Logs
Morning all I've got some 250,000 system logs at the moment, and would like to know: Where do they get stored? Can I export them? Can I get these logs automatically deleted when the archive runs? It seems pointless to keep logs longer than tickets are actually live. Thanks Shelley
Auto Enable Notification
Can I auto enable notifications when a contract is created?
getting workstation ID from host Name by API
Is there a way with api to get a workstation id from the Host name?
Customise user form
Hi ManageEngine Community! I'm very beginner in ServiceDesk Plus I want to customise the user form ( add new Fields, change Name of the Fields) and should be viewed while creating a new user. Thank you and Best Regards.
Associate or link between Incidents
Hi Community! I want to know if there is any option ( Parent / Child Link ) between Incidents , that we can access to the Incidents child from the Incident Parent. Thank you.
How can occur notification pop up?
Good Day, I'm curious to know if someone can help me understand the process of creating a notification pop-up for the ticket. such as : the version is 14.0 Build 14006
Changing status after requestor response
Hello! We have an issue with changing statuses after Requestor is adding reply. We have ticket in status Customer Action and awaitng actions from Requestor. When he adds Reply i would like to see status is changed to Open or In progress. How can I achieve it? I was trying to use Business Rules, but it seems not to work with Reply functionality (only when changing the incident itself). Best Regards John
Send notification when ticket is unassigned
Hi all, Is it possible to send a notification to a select technician when a ticket remains unassigned for a period of time? I have the rule setup to email a set of technicians when a new ticket is received / assigned, but they do not always pickup the
Hard to see text in night mode
When editing scripts in Custom Functions or elsewhere, the comparison operators are a bit hard to see. See attached screenshot.
Does ServiceDesk Plus support preview of Excel files?
On an attached xlsx format Excel file we received the message "Preview not available" when clicking on the file as a technician. Does ServiceDesk Plus support the previewing of Excel files?
Update field from email received
Hi, We want to update a checkbox field on the template when an email has been appended onto a ticket from a specific email address with an email subject line that contains "Support Centre PM Escalations". I've had a look at Business Rules and Custom Triggers
On Form Submit Rule doesn't work if the request is submited by Maintenance Task
Hi Team, I'm configuring several templates which will be submitted on Maintenance Tasks. These templates have a rule on "On Form Submit" that fills date fields. The date fields are correctly filled if I submit any of them manually. The fields are kept
How to Create a New Button on the Change Request form?
We are trying to implement the Risk Score on the Change Request form by following the below Article Link : Link : https://pitstop.manageengine.com/portal/en/community/topic/risk-and-impact-score-is-not-popping-out-after-adding-the-html-script-and-adding-the-java-script-in-formload-rule-in-uat-in-additional-field-risk-score
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