Publishing ServiceDesk Plus via Azure Application Proxy
Hi there, I wanted to know if is posible to expose the ServiceDesk plus on-premises through the Azure Application Proxy service with Azure authentication support. The AD FS service used by my organization is under attack(Password spray Attack and DOS) and we would like to migrate the authentication service to the Azure solution. Please help. Thank you and Regards, Claudio
SDP on prem deluge custom function doubts
Hi, Team, is there a way to know previous field values on Deluge, for instance, when you have a custom function triggered by a business rule and want to know the previous technician's value when you have the condition "Technician is modified"? The requestObj
Postgres migration error during upgrade
Hello how are you? I hope it's ok. I am trying to upgrade from version "4.2 Build 14205" to the higher version. But I get an error during the process, the error is the following: Upgrade failed due to a Postgres migration error. However, you can continue
Create rule with time elapsed condition
Hello, I am trying to create a rule with a condition based on how long a request is open for but i cannot seem to be able to find anything similar that calculates how long a request is/has been opened for? Is there a way to create a rule based on elapsed
Questions about function definition, reuse, and storage of confidential information
hi admin: If I access an external system within a custom function, and accessing the external interface will involve the need for sensitive username passwords, is there a place to store this confidential information? Also, can I wrap a block of code to
Error when upgrading from service desk build 9.4 build 9400
We are using the free version for service desk and getting the error below when upgrading the application Aug 13, 2023 9:57:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : Change statuses with notification content as empty
How to set Current Logged-in Technician as "Change Owner" while raising the Change Request?
Dear All, We have a Default Field called "Change Owner", and we want to set it as a current logged-in technician (by-default) while he/she raising the change request? Is it possible to set it through the Change Template FAFR? Regards, Wajahath Farooq
Extract Data from a Filled Fields to Notification
Hello, I need help with setting up a notification to send an email when a specific template, like "new staff” is created with all necessary information filled in. I want to extract the filled data from the fields that exist in the template and include
error restoring data
i have issue when restoring data in ManageEngine service desk plus from one server to another , although the database are same version and also ManageEngine same version and build number . it show error in restoredata.bat "error restoring db "
Use Case: match Requester Job title with additional titles fields in the services and if same keep the approvers workflow if not add 2 addional approvers in the workflow
Dear Team, We have a Use case and need your assistance with it We Have a service request called X and need to match the Requester Job title with additional titles values fields in the service template if same value match with the requester job title keep
How to Manually Close the Task if it is associated to the Change and the Change is Closed?
Dear All, I have noticed that if a Task is created on any stages of the Change request and if the Task Status is sets to "Resolved" and the change request is also set to closed. As a Service Desk plus administrator, I cannot able to set the Task status
Keep the PO sidebar permanently collpased
Is there a way to keep the PO sidebar permanently collapsed vs having to collapse it manually every time?
New version feature change - The addition of emails as conversations is disabled.
SDF-115490 : Users can now disable addition of emails as conversations based on email headers. After disabling, conversations will be added based on the entity ID in the email subject. Click here to know more. Hi So I think this means that the system
Set a reply template as default
Hi, We have a reply template that we want to use as the default template. There is no option to actually select that template as the default for every reply. What we have to do is select if from the dropdown. Is there anyway to set as default?
customise outbound emails
Does anybody know how to customise the outboard emails? I want to customise the "Approval required for Change" email.
Download All Email Templates
My boss wants a copy of all email templates that are in SDP for review. Is there an easy way to download the content of all emails and how they are set up? Or do I need to go into each template and copy/paste it into a Word document?
Requester to view Change tab and add Change ticket
Dear Support Is there any way for me to grant access to our user/request to add Change and view Change tab? Thank you.
Notification Variable for Request Solution date/time?
I'm attempting to set up a very simple additional notification on a certain request type, but cannot seem to find a variable that can be used to insert the ticket resolution timestamp: Does any such variable exist that can be used here?
Is posible to send notification to technican after user add attachement without using reply?
Some users posting additional attachments without including it in the reply, but by modifying the ticket itself. In this case technician does not receive any information that user has changed his ticket. I didn't find an option to add a custom trigger
Query on assets associated to Problems.
Hello SDP, I'd like to run a query reporting all assets associated to problems. The report would include, asset name involved, Problem Title, Problem ID, Problem description.
Set Ticket to Email User based on no activity
Hi, I want to setup in SDP a status called "waiting user" that will email the user asking if they still need assistance after the ticket has been open for 3 days with no activity and then again 3 days later and 3 days after that close the ticket with
Mandatory: Asset Additional Field
Hi Team, Is there any way to set mandatory any Of the additional fields in Asset Explorer? Please confirm. Thanks Mostafiz
Deluge Script to share Request to a department
Hi I‘d like to do a Deluge script to create a „Request Custom Function“, so I can use it in a „Custom Trigger“ to share special new Requests to a Department „9020“. Like I can do manually in the GUI. I‘m beginner in creating custom functions. I‘m very
Dynamic fields
Hi all, Version 14.3 Build 14304 How can I populate values dynamically in Choose access drop down based on the values chosen in Choose Application dropdown? This is my form: Thanks
Status Comment in notification email template
In SDP I have added a custom notification trigger which will notify the assigned technician when a request is taken from OnHold to Open. I was wondering whether there is any way to include in the notification email template the status comment from the
How to Make Notes Mandatory if the Status is Set to "Onhold" only on Service Request?
Dear All, Is it possible to make "Notes" mandatory on Service Request if a Technician is setting the Status to "Onhold"? Currently. I believe it is possible through mandating it by making use of "Request Lifecycle (RLC)" on specific template but is it
standart file in backout plan changes templates
Hi I have a change template. I want to add an existing procedure files to the bacout plan and roll out plan. When this change is initiated, the standard should automatically appear in this template.
Approve status to be sent
Hi When I send a request to approver, approve status change to"To Be Sent" Whats "To be Sent"? and Why approver can not see request for approval?
How to set up automatic transfer of work orders to other technicians when technicians are on vacation
Hello，SDP have this setting ? SDP VER 13.0
How can we mandate the Task Comments while Setting the Task Status to Onhold?
Dear All, Is it possible to mandate the Task Comments while setting the Status "Onhold" by the Task owner? Currently, we've made the Task comments mandatory if the Task owner is setting the status to Resolve/Close. Regards, Wajahath Farooq
Assign a task to a user
Is there a way to create a task and assign to a user (none technician)?
Global search for resolved requests using additional fields
I am using ManageEngine ServiceDesk Plus v11.3 and I need to search for resolved requests using their additional fields value. Apparently it is currently working on open requests but not on resolved ones (no matter when they were resolved, not working
How to upload/update asset description in bulk?
Dear All, We are trying to upload the Assets Details in Bulk through a .CSV file. While mapping of fields with .csv file and service desk plus field, it won't show the Asset "Description" field during mapping. Currently, we're updating the Asset Description
Adaptive Cards in MS Teams
I've created code for global function and nothing happen. Can you help me? test='{"$schema":"http://adaptivecards.io/schemas/adaptive-card.json","type":"AdaptiveCard","version":"1.2","body":[{"type":"TextBlock","text":"Заявка на обслуживание","size":"Small","weight":"Bolder"},{"type":"Input.Text","id":"requestTitle","placeholder":"Введите
Scan script Error by uploading
Hi Community, I am trying to use the scanning script, according to the manual, I have the option to run the script along with an APIkey. Connection to the server works, as the necessary vbs file is downloaded. An xml file is generated which must be uploaded
ADMP Integration Question
How do i get the 'Create User is AD' option to auto-populate the below fields with the values of matching additional fields in the ticket? i have added the create user action to the template and that template has additional fields that match these names
Change Management - Amend Scheduled Start/end date on Submission page after dates have passed
Hi, I am extremely new to SD+ so apologies in advance if this is documented somewhere. We have a number of Changes that are at Implementation > In Progress status, with dates now in the past & work not yet implemented. These date fields are those set
old version for download
Chaps I know i asked you this last time i was ready to upgrade, but ive lost the link. :-( Where can i download an older version of SDP from? I normally like to have a copy available just incase the upgrade goes wrong. Im looking for 5501 thanks again
Guest Portal - Users seeing "non-auth" in "Assigned To" Field
Build: 14.6 Build 14600 We're currently setting up the end user portal for our org. Our users will be using a series of request templates to generate tickets. What we're seeing is that from the end user POV, the Assigned To field is showing up as non-auth,
Will ManageEngine applications continue to work after an in-place upgrade from Windows Server 2016 to Windows Server 2022?
Our ManageEngine applications are currently running on a Windows Server 2016. We are currently running ServiceDesk Plus, AD360, ADAudit Plus, ADManager, and ADSelfService. Our SDP database is running on a separate Windows Server 2016 running Microsoft
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