which folder contains the logos?
hello, we use a cold standby client/db setup here and this weekend i had to do a failover. i had thought that by copying the custom, inlineimages, and file attachments over from the production sever that everythign would be on the new server (outside of my DB which is stored on a SQL box)....but this is apparently not the case. where do the custom logos get stored in service desk plus? thanks. i took a hit on my test by auditors; and that is annoying since i called support and was told that those
Deletion history log?
I believe in older versions of ServiceDesk Plus you were able to look at a history log and it would tell you if any tickets, assets, etc were deleted and when. Is that possible in ServiceDesk 7.5? If so, how can I do that? And if not, is this something we can look at getting built into the next major build release? Thanks, Alex
Email Fetching Issue- Service Desk Application From Exchange 2007
Hi, We are using AdventNet ManageEngine ServiceDesk Plus 7.5.0. Recently we are facing issues with email fetching of Service Desk Application from Exchange 2007 Hub server. The issue is with the error while configuring the POP mail server settings. The error says " FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox". I'm able to telnet to the exchange server from the Service Desk Server, telnet to port
Problem with Services Desk
I have prolem with Services Desk , this is error and it's crash , i using Version : 7.5.0 Build 7507 The ManageEngine ServiceDesk Plus service terminated unexpectedly. It has done this 10 time(s). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.How do i do , plz help me , thanks !
Change options in CAB approval screen
Currently when a CAB member views a change, they have two options - "Approve" and "Reject". Strictly speaking, CAB members do not approve change, they only recommend it. It would be good if this screen were updated to reflect that.
name field in requester details giving error.
Hi, A user is attempting to log a request but the name field in the requester details won't accept any value, be it her name or otherwise. Any help? Thank you Thomas
Universal Asset scanning
Is there a way of doing a universal asset scan in servicedesk?? We have a load of machines in our asset system in service desk that were added at the beginning of the year, but these scans will be out of date now. Is there a way to do a single scan, that will go out onto the network and update every machine information we have on our asset system? All machines share generic names on the network, is there therefor a way to tell the system to say "scan all machines with names beginning "SCR" as an
Using MSSQL Database
Hi, we are currently on SDP 7.0 Build 7022, we are attempting to upgarde to 7.5 Build 7508 and migrate from MySQL to MSSQL backend. Our plan of attack for the upgrade is to install SDP onto a test server, restore the live SDP data onto the test server, migrate to MSSQL database backend, and then upgrade to SDP 7.5. I have sucessfully installed SDP onto the test server, however when attempting to use MSSQL database, by using the Database Setup Wizard, it errors saying "Unable to fetch the SQL Server
Customize Column witdh and test fields
Feature Request; The ability to customize the individual column width and text field length. At the moment there’s lots of wasted horizontal space, and the text itself doesn’t fill the entire column, it’s just really messy;
the username at up right corner became
hello: we visit SDP 7020， OpManager 7105, in windows xp , IE6 , and sometimes when after we created a new request, in SDP,the username at up right corner became "unknown", then we cannot use SDP normally and had to relogin. SDP is running on a clean old server, Windows Server 2003 system, OpManager is also running on it. I checked the log, many Exception stacks output like this were found: [08:11:29:734]|[07-09-2009]|[SYSOUT]|[INFO]|[24]|: [JBOSS] Engine: StandardWrapperValve[default]: Servlet.service()
Change management emails users twice during send for recommendation
One or two of my CAB members get the same email during the send for recommendation in change management. How can I stop it? Cole
Upgrade from 7011 to current issues
all, i have a 7011 install that we would like to upgrade to 7509. the system is using a MSSQL 2005 SP2 database back end on a seperate machine in production. in my test environment, i have the MSSQL server and servicedesk on the same machine. When running the upgrade from 7011 to 7022, the database update takes forever, I have been too impatient to wait for it but i have let it run as long as 3 days before killing it. i can see it workin through the records in the database but it appears to be
Download Build 7508
Hi all, I know that there is a new Build Version (7509), but first I want to install the 7508. Can you please tell me where I can download it? Thanks a lot,
Ability to modify Service Desk Column width for Requests and Solutions
For example, in the Solution module, the Subject text is cut off at appropriately 25 characters. Regardless if you remove fields to allow for more "real estate", the subject text is still truncated. Perhaps you can add the hover over on the subject like you have in the request view? Or allow for resizing of the column width in the view? Thanks!
Customize Colum Width
The ability to customize the individual column width and text field length. At the moment there’s lots of wasted horizontal space, and the text itself doesn't fill the entire column, it’s just really messy;
Test the upgrade
Please advice if I can use the License key in the testing server since I will do testing on the upgrade. Regards, Hassan111
Question about Incident Cost
Is there a way to add the cost of supplies or materials to the Incident Cost? If we have to replace a hard drive for example, we would like that cost to be included in the total Incident Cost.
Ability to DISABLE the PO module
Our finance area does not use PO's and we (the IT dept) are not large enough to worry about PO's. I would like that module to disappear cause i don't use it.. disappear in the visual sence... remove it from the tab menu.
How do I print a Solution?
My choices seem to be "Edit," "Delete," "Forward," and "Approve Actions." I am an Admin.
When is SD+ 7.6 scheduled for release
I'm happy to see that 7509 will be released this week, but today I started reading some of the enhancements that will be introduced with 7.6 on the product roadmap page (http://www.manageengine.com/products/service-desk/roadmap.html). Has a specific release date been targeted for 7.6?
Custom Report Help
Please can you help with a custom report to show the following in Service Desk Plus:- Request ID Created By Priority Opened Date/Time Resolved Date/Time Closed Date/Time Total Time Clock Was Stopped (hh:mm:ss) Total Time Clock Was Running (hh:mm:ss) MS SQL is being used on our setup. Thanks, Paul
change default fonts
Hi I need to change the fonts and customize SDP fonts. how can i do it? thanks
Solutions Areas
When viewing the solutions page the subject is ALWAYS cut off (i.e. How to connect to th...), even if you get rid of all the other headers like "Approval Status" and what not. I wouldn't worry about this as much, if when you hovered over the subject and it would show the whole title (like a standard link would show "How to connect to the VPN"). I would also like to see the Technicians have control over what columns the users see on the solution page as well, if possible. Thanks, Ira Locke
Page Refresh Bug
Hi, I have noticed something that could be classed as a bug. If I go to a service desk ticket, and click the reply button, a new window is opened to allow me to write the message. This message is a long one and I will be keeping the new message wnidow opened for sometime. In the meantime I would like to use the main service desk browser window to open other tickets, etc. This is not possible however as the new message window seems to continuously refresh the main browser window every minute or so.
Access Surveys remotely for diff sites over internet HTTP?
I think this is possible but how can we remote offsite users access the surveys? Is this possible?
Service Desk Plus
what is the port number to SDP scan access from Domain?
Disable account, sub-account or contact after contract expires
Hello, Is it possible to disable a contact, account or sub-account when a contract associated with it expires?. I think for now it is only possible to send notification when the contract is about to expire??? If there is way now to do this , I would be grateful if someone could explain it to me? Looking forward to your reply.
Out of office hours still escalating jobs
Hi Is there a way that we can stop the Service Desk escalating tickets out of working hours? It is as though the working hours settings aren’t being taken notice of – these all came through between 21:43 last night and 05:14 this morning. Build 7 v7022 We have a test environment of the latest build, in the updates from our build to new has this been looked at or noticed by anyone else to be happening?
Request Templates
1. Please add the ability to APPLY a request template to a service request... There are many times when a user will submit a service request for where we have created a request template to use; however, the user used the general request instead. It would be great if there was an ability to apply a request template to an already generated service request. 2. Please add the ability to APPLY a request template to a service request via a business rule. 3. Please add the ability to add task templates
My Tasks
Located under the Home tab, the My Tasks list... When you open a task from there, it would be nice if there was a link to associate the task to a request. For example, see attachment
blank screen when open the browser...
Dear sir, We have SD7508 installed today, but the last week we work with SD7506 with the same problem... When open the browser in client or server, only a blank screen appears. Days back in the logs when it worked well said ... ------------------------------------------------------------------------------------------------------------------------------ [07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: LOGGED USER in ntlm : null| [07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|:
Service desk service patch question
I am taking over the administration of our Service Desk system and I have a question in regards to service patches. Currently we are on build 7504. The latest is 7508. Do I need to install service patch 7505- 7507 to be up to date, or can i simply apply the latest service patch 7508 and get all the fixes from previous patches? Thanks in advance for your assistance. Ken Giese Hickorytech
SLA's
I am trying to setup SLA's is there any way that the following can be done. New record comes in with Level 1 - SLA kicks off for that level, if I change the Level to Level 2 I want the SLA to kick of another SLA for this level, as far as i can tell it only takes the SLA for a new call created and not for any that are already created and have been changed or modified. Can anyone help
Merge Reuquester
Is possible to merge Requester with the same name? Thx and best regards Soeren
Scan Software in Linux Workstations - Too much detail!
Hi, Can you change the amount of detail you scan during the Linux software scan in future releases? Currently huge amounts of detail is added to the software inventory that isn’t usable after the fact. I would however still like basic informaiton such as OS and Version picking up during the Linux scan. Thanks
How to allocate a license to an asset?
Active Directories
First lets set the Stage. We are a "greenfield" enviroment. We Support 3 companies through our company. We host their information on 3 servers with 3 active directories due to there are 3 servers. We have our own server, with our own active Directory. Problem: Our own Active Directory (AD for short) can been added in to the requesters without any problems. I have spent clost to 20 hours working on just ours. We are ready to bring on line in to ServiceDesk the other AD's though when we login under
Arabic Edition
When will the arabic edition of this product come out?
I've just updated to SD 7.5 and now I can't login ??
Anybody exp. the same problem??
XenServer Scan Failes
I get the following error when trying to scan a Citrix XenServer (5.5) FAILURE :One of the Workstation attribute which is mandatory is set as NULL. Hence cannot add this workstation.
Next Page