blank screen when open the browser...

blank screen when open the browser...

Dear sir,
 
We have SD7508 installed today, but the last week we work with SD7506 with the same problem...
 
When open the browser in client or server, only a blank screen appears.
 
Days back in the logs when it worked well said ...
------------------------------------------------------------------------------------------------------------------------------

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: LOGGED USER in ntlm : null|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: LOGGED_DOMAIN : null|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: Authorization message from Requestnull|

[07:22:17:173]|[06-30-2009]|[SYSOUT]|[INFO]|[30]|: Inside header response|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: NTLM message:null|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: LOGGED USER in ntlm : null|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: LOGGED_DOMAIN : null|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: Authorization message from RequestNTLM TlRMTVNTUAABAAAAB7IIoggACAArAAAAAwADACgAAAAGAHEXAAAAD0ZHUkhBTUFOTjAx|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: Domain name from the NTLM message:HAMANN01|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: Domain TO DomainController Failed So Defult DomainController is Assigned|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: DomainController mapped from DB: hambcn99|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: challenge received by smb seesion dc is [B@64d6cc|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: NTLM message:null|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: LOGGED USER in ntlm : null|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: LOGGED_DOMAIN : null|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: Authorization message from RequestNTLM TlRMTVNTUAADAAAAGAAYAHQAAAAYABgAjAAAABAAEABYAAAABgAGAGgAAAAGAAYAbgAAAAAAAACkAAAABQIAAgYAcRcAAAAP/VzdP4m3+9y4qXxPNgBA/EgAQQBNAEEATgBOADAAMQBGAEcAUgBGAEcAUgCNt5LBTM5//rvkAavJbX+GIuD1Ton8bhKNt5LBTM5//rvkAavJbX+GIuD1Ton8bhI=|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: DomainController mapped from DB: hambcn99|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: challenge received by smb seesion dc is [B@64d6cc|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: NtlmLogon : HAMANN01FGR successfully authenticated against HAMBCN99<20>/161.27.85.30|

[07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: NTLM message:HAMANN01FGR|

------------------------------------------------------------------------------------------------------------------------------

But today with the problem, after restart said :

------------------------------------------------------------------------------------------------------------------------------

[12:27:17:522]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: LOGGED USER in ntlm : null|
[12:27:17:522]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: LOGGED_DOMAIN : null|
[12:27:17:553]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: Authorization message from Requestnull|
[12:27:17:553]|[07-06-2009]|[SYSOUT]|[INFO]|[22]|: Inside header response|
[12:27:17:553]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: NTLM message:null|
[12:27:24:300]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: LOGGED USER in ntlm : null|
[12:27:24:300]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: LOGGED_DOMAIN : null|
[12:27:24:300]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: Authorization message from RequestNTLM TlRMTVNTUAABAAAAB4IIogAAAAAAAAAAAAAAAAAAAAAFAs4OAAAADw==|
[12:27:24:408]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: Domain name from the NTLM message:null|
[12:27:24:408]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: Domain TO DomainController Failed So Defult DomainController is Assigned|
[12:27:24:408]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: DomainController mapped from DB: hambcn99|
[12:27:26:570]|[07-06-2009]|[SYSOUT]|[INFO]|[22]|: Invalid state: 4|
[12:27:26:570]|[07-06-2009]|[SYSOUT]|[INFO]|[22]|:
|
[12:27:41:162]|[07-06-2009]|[SYSOUT]|[INFO]|[23]|: from login.jsp  :   ssoCookie=null unameCookie=nullsinCookie=null|
[12:27:41:162]|[07-06-2009]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[23]|: User Or Domain Is Empty inside SSOUtil|
[12:27:41:162]|[07-06-2009]|[SYSOUT]|[INFO]|[23]|:  The hashhh {SetHeadLogo=UserDefined, SetLoglogo=UserDefined}|
[12:27:41:270]|[07-06-2009]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[23]|: IsLDAPAuthentication Result : false|
[12:27:41:378]|[07-06-2009]|[SYSOUT]|[INFO]|[22]|: from login.jsp  :   ssoCookie=null unameCookie=nullsinCookie=null|
[12:27:41:378]|[07-06-2009]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[22]|: User Or Domain Is Empty inside SSOUtil|
[12:27:41:424]|[07-06-2009]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[22]|: IsLDAPAuthentication Result : false|
[12:27:41:424]|[07-06-2009]|[SYSOUT]|[INFO]|[22]|: from login.jsp  :   ssoCookie=null unameCookie=nullsinCookie=null|
[12:27:41:424]|[07-06-2009]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[22]|: User Or Domain Is Empty inside SSOUtil|
[12:27:41:424]|[07-06-2009]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[22]|: IsLDAPAuthentication Result : false|

























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