7022 - Change Calendar view not showing all changes
When viewing changes for the current month not all changes are beings shown on the Calendar view. They do show when LIST view is used. Only appears to impact the current month ( Dec 2008 ) V7022 - MS SQL/W2K3 , IE 6 and IE 7
Ability of CAB members to approve change
Hi I would like to use the change control module but we cannot do so with the current version as there is no ability to have CAB members approve the change. From an audit point of view the system must allow the recording (electronic signatures) of the approval by the appropriate system owner(s), currently there is a facility, you only have the ability to email the CAB member who can then leave a note! but this is not satisfactory. The approver can approve any change! - again a serious issue for the
Trying to generate a Weekly report that has the "Work L
I have made the report (using Crystal Reports) but need to add one final item. The Work Log, however I cannot find what table it is stored in within the ServiceDesk database in SQL.
Add new technician to existing category
Basic question but I need help. I have a new technician and I need to add her to the available technician dropdown menu in an existing category. Where/how do I do that? Thanks!
Asset Script Error
I use the VB script to force PC's asset info to SDP. I have just started receiving this error when all users log on. Ideas?
SD+7 - CSV Asset and Component Import ignores location
I've run a few small CSV files through to look at migrating past data into the CMDB element of SD+7. The CSV files are contain location data as text, and during the import process the column with the location is selected. However when you view the imported item the location information appears to have been ignored. Location isn't shown on the asset Resource Details/Resource Info tab, it only appears when you edit the resource. Am I doing something wrong, or is this an omission on the load part and/or
New Service pack make servicedesk less efficient
Since the last upgrades I can not longer apply templates to existing work orders. The only way to use the templates is via the New request Option. We have created template based upon request types and we generally used these templates to quickly complete the required fields for each request type. For example if this request is for a new user account, there is one technician that performs this duty, and when he does there were several task that had to be completed for this type of service request.
Hotfix 7503 released
Hi Users, Hotfix 7503 has been released. Please find the release info at forums.adventnet.com/viewtopic.php?t=768591 regards, Uma.. ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
Migration to MS Sql
We have running SDP 6.0 build 6015 with my-sql We would like to upgrade and migrate to MS SQL. Where can I get some information on the procedure? What is the best practice for this task? What version is best to run before/after the migration? etc...
Query report - dynamic filter data
Hello everybody. I see there are some fields that are automatically set by the system that can be used as a filter (<from_today>,etc.) I would like to have a complete list of those fields other than dates, for istance I would like to have a field like <login_name> in order to show things belonging only to the user who actually is running the report. Other useful things could be <my_group>, <my_role>, etc. Thanks, Federico.
Change Default user password
Due to some security requirements as well as time constraints, it appears that at this time I will be unable to use AD authentication. I would like to set a default user password for all requesters. I saw this script while searching the site update AaaPassword set PASSWORD='2+uYvE3SLfO3XaHl+CaGLA==', SALT='1103287238602' where PASSWORD_ID = ( select AaaPassword.PASSWORD_ID from AaaPassword LEFT join AaaAccPassword on AaaPassword.password_id = AaaAccPassword.password_id LEFT join AaaAccount on AaaAccPassword.account_id
Alias URL
I don't know what im doing wrong.... Im running a SBS2003 with the domain name.local. My ISP forwards all traffic 2 my IP so the site in IIS works fine. When i connect locally to localhost:8085 or servername:8085 Servicedesk is reachable. I made an alias url helpdesk.name.nl:8085 in the selfservice portal en made a DNS setting in servername / forward lookup zone / name.local helpdesk.mytown.local CNAME servername.name.local Can anyone please tell me what im doing wrong? Because it still isnt reachable
SPAM filter rules for CC not working
We have an Exchange public folder which logs all emails to a list address. This list also forwards to our Servicedesk POP account. We do not want messages CC's to this address logged as new calls in Servicedesk. I created a SPAM rule to exclude emails CC'd to the Servicedesk account however it does not appear to work as expected. The truth table is as follows: 1. TO:servicedesk CC:anyaddress Result: FAIL: NOT LOGGED 2. TO:anyaddress CC:servicedesk Result: PASS: NOT LOGGED 3. TO:servicedesk CC: blank
Reoccuring Holidays not showing up
We have created a reoccurring hoiday for New Years Day, January 1st 2009. This Holiday does not show up as a holidiay the schedule for the subsquent years. Example: When I go to the scheduler function, the box is not colored blue for January 1st, 2010 indicating there is a holiday there.
Stop the scheduled asset scan
How do I stop a scheduled asset scan? We have it scheduled to run on Saturday and Sunday @ 2:15am. Monday mornings the help desk will not open and we have to restart the service. Then the asset scan starts up, slowing the help desk down to the point where we can't assign or edit any tickets. I need a way to stop the asset scan. Stopping and starting the service does not kill it. thanks.
Print Preview doesn't show approvals.
When we go to print out a copy of the request everything is there EXCEPT the approvals. How can I get a printed copy of the approvals for people like auditors and such?
Errors are 7502 upgrade
Hi All, After upgrading to 7502 our reports are stuffed None of the pre exisiting reports work, including the ones SDP shipped with. They all throw up a Java error complainig about a incorrect logo even when using the default logo. If we create a new one the following error occurs java.lang.IllegalArgumentException: Invalid ICC Profile Data Just wondering if anyone else has had something similar? Cheers John
Also having error restoring backup!
Trying to create a test environment for the 7.5 upgrade but getting the following error on multiple entries (have deleted a couple from the database). Output attached.
Conditional Task
Hello, I would like to create conditional tasks. The purpose is, for example, on the new employee request, I created additional fields. I want when a field is selected the option "Yes", a task would be created for the case, and when it's "No", it would not be created. Another question: Is it possible to create Check buttons fields instead of Drop-Down Menus? Thank you, Marco Alves Jetrepublic IT Staff
Requester view worklog
Can requesters ever see the work log? I like the ability to add notes and have them viewable by only technicians, but can the worklog ever be viewed by non-techs? -gjaynes
Future feature request
Is it possible in the next release to have the ability to paste an image into the body of an email sent from the request id to the requester or the assigned tech?
National signs
Hi, I've successfully upgrade my SDP to version 7.5 in lab enviroment. I have some trouble : In my language we use key combination rightalt+ e rightalt+ l rightalt+ z but in new request at descritpion this combination of keys is used for text justifiaction. How can I switch this hot keys off ? or How can I change default editor layout from rtf to html source ?? Kind regards
Raising prices?
Hi Adventnet, I received an email from our reseller that Adventnet is going to higher the euro prices of Service Desk plus!!! Can you tell me if this is true? I would really be disappointed if this is true, we've been waiting every time a long time for upgrade, like 7.0 and now with 7.5, and as a cream on top we need to pay more?????? Instead giving your customers a discount??? Can you please clarify this? Regards, Jeroen
Hotfix 7502 Released
Hi Users, An update to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7502 addresses the following issues. * SD-13897 : After clearing the cookies, keep me signed in is not working for the manually added user. * SD-13888 : Unable to logging into servicedesk again through SSO once the user login and logout.It requires the browser to be closed and opened again. * SD-13868 : Whenever AD import
Resource report give java error
I am trying to create resource, workstation report. Following query runs fine in MS SQL Server Management Studio but when I run it from report module of service desk plus i get following error SELECT rf.udf_char3 "CI#" ,rf.udf_char1 "Family",r.RESOURCENAME "Asset Name", si.servicetag "Serial Number", au.FIRST_NAME "Assigned to", dd.DEPTNAME "Department", rf.udf_char4 "CI Owner", rf.udf_char5 "CI Maturity State", rf.udf_char8 "Assigned to Organization", rf.udf_char6 "Location", rf.udf_char7 "Floor"
SD Wont start after attempted upgrade from 7022 to 7500
Have had the upgrade from 7022 to 7500 fail and now the service desk hangs while starting. Anyone got a suggestion before I log a call? Thanks
7.5 Edit Workstation Choose Model
Just recently upgraded to 7.5 and am looking through scanned Assets. Love the ability to scan using VBS script. But, I have one question. Is it possible edit workstations after they have been scanned?? We used to be able to do this but am now unable. The steps I followed were: Assets->Workstations Scanned->"workstation"->Edit-> And then I see that "Model" is a required field, however, when I click the dropdown, only "Choose Model" is displayed and nothing else. I then click on "Add New" and can add
Same errors v.7021 come in 7500\7501!
Hello. In description of update 7022 you described the decision of such errors: 1. SD-13318 � After upgrading to 7021, We want the user to clear the browser cache to reflect the changes done in the login page for multi domain. With out clearing the browser cache, user not able to login. 2. SD-13227 � After upgrading to 7021, if display language is changed to any non-english in Self Service Portal Settings and AD (ActiveDirectory) is enabled, unable to login through Local Authentication Why are these
solutions issue
chaps setup a new install of SDP 6. Started adding in the solutions and ive noticed they all go into the same category. EG general > logons > solution1 network > solution2 then if you go to general > logons, solution2 is shown as well as solution1 so its not putting them into their own categories. is there anything that can be done??? thanks ojo
Import Requesters from Active Directory
After upgrading from 7022 to 7.5 we are unable to import requesters from active directory.
7502 - Cannot import users from AD
SDP 7502 Win 2003 MS SQL 2005 After upgrade from 7022 to 7502 cannot import requesters from AD. What should I do ? Please, help ! And also after upgrade I have a few sites that I want to union in one site, but I cannot edit site for departments, cannot delete department despite of that fact that no requesters in this departmet. Thank you
Report for all edited calls in one week
Hi, I need a report for all calls which have been edited (note, mail, open, closed...) within one certain week. Might be easyer to say all the calls where a history entry is visible for a certain timewindow (f.e. last week). This report needs to include the technicians and all the "executed times" in this defined timewindow even if there is no "executed time" entry. Reason is, that we have lots of calls where timeentries are missing and so all our timespend reports are for the bin... We want to see
SeriveDeskPlus SSL
How can I add a SSL cert to the Service Desk Plus site?
7502 - cannot access assets
We have upgraded to 7.5 hotfix 7502 and now cannot access any assets. If we click on the assets tab, it never opens. We cannot use the search facility for assets, software or hardware. If we try to access assets, eventually SDP becomes unusable and the SDP service has to be restarted on the server. We are using MS SQL 2005 Express, any help would be greatly appreciated.
Some possibilities were gone
1. In the left corner, a window "Quick Create - New Request". If it to curtail to (minimise), pass to any other tab, and then will return on tab Requests that it it is developed. And on correct, the window "Quick Create - New Request" should be closed. 2. In version 7022 if all obligatory fields are filled, except point "Time Taken To Resolve" at closing of the Request the program suggested to fill point "Time Taken To Resolve". And in version 7502 gives out an error: FAILURE:Request cannot be completed.
Upgrade advice needed
Hi, We are at version 7.015 and would like to upgrade to 7.502. However we would like to set up a test system first. Do we simply download the latest "demo" version and connect to a copy of our Live database to do this or are there other recommendations? Thanks
New function in SD +.
Is very necessary such possibility. 1. When the email comes to system SD +, the rights to this request are only at: the initiator of the request and at the employee who can look through request of department. And it is possible to make so that the rights to request viewing were also at those employees, which exist in a letter copy? 2. It is possible to include in Business Rules processing of request, possibility to use additional fields in "Perform these actions" ?. Thanks!
Unable to start SDP after Restore Data 7022
Hi, I can't start SD+ after restoring data . No error message, but the service restart indefinitely. I must going in administrative tools so stop the service ! Before restoring, SD+ can start but can't after restore. The backup file is the same version 7022. Please refers to the attachment, the SDPRestore.log in the archive It's Urgent, Thanks
7501 SDP - Software from Asset Explorer 5.0 not importing
Hi, using distributed scan....i import zip file from asset explorer 5.0 in to SDP 7.501. Hardware details show but not the software. If i import the same file into Asset Explorer Central server it shows up fine. I upgraded to SDP 7502 to see if this fixed but that actually stopped SDP from working altogether so had to roll back. I use SSL for SDP. Anyone have any ideas or experienced the same issue? Any help much appreciated. Great product btw! Jason
Contract Expiry Alert more than once
Hi, I would like to know if there is a way to set the contract expiry alert more than once. Regards, sabarina
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