Email attachment
A requester has lotus mail account. When a technician replies to a request sent by this requester with an attachment, the requester can't see the attachment via lotus. However, when the technician changes the setting to plain text instead of HTML, the requester can see the attachment.
The requester can see the attachment if he logs into service desk.
Sending attachment from service desk to Gmail has no problem.
Thanks.
The requester can see the attachment if he logs into service desk.
Sending attachment from service desk to Gmail has no problem.
Thanks.