Can't correctly close incidents
Dear,
From time to time our users are not able to close incidents using links from the notification mail about resolved incidents. I investigated this problem and noticed that there are two links present in our template. First one we use for the part in domestic language and second one for the part in English. The issue is that SD generates two different KEYs within the mail and actual could be only last one key.
https://service.ad.upc.intranet:443/workorder/CloseWorkOrder.jsp?woID=593&KEY=1228739104232
https://service.ad.upc.intranet:443/workorder/CloseWorkOrder.jsp?woID=593&KEY=1228739104248
Please fix this issue.
p.s.
We use SD 7020 ver.
Vlad
From time to time our users are not able to close incidents using links from the notification mail about resolved incidents. I investigated this problem and noticed that there are two links present in our template. First one we use for the part in domestic language and second one for the part in English. The issue is that SD generates two different KEYs within the mail and actual could be only last one key.
https://service.ad.upc.intranet:443/workorder/CloseWorkOrder.jsp?woID=593&KEY=1228739104232
https://service.ad.upc.intranet:443/workorder/CloseWorkOrder.jsp?woID=593&KEY=1228739104248
Please fix this issue.
p.s.
We use SD 7020 ver.
Vlad