Question about change management & tasks
Hello,
actually we a looking for the ITSM solution to implement in our company, could you please answer a couple of questions about SDP:
1. If it is possible to predefine a specific set of tasks for a specific types of requests. For example new user (create an AD account for an AD-admins, assign a Phone number for VoIP admins, setup a computer for techsupport, etc)?
2. If it is possible to define the sequence of tasks execution? For example system backup, then upgrade, then testing, then moving...
Thank you.
Dmitry.
actually we a looking for the ITSM solution to implement in our company, could you please answer a couple of questions about SDP:
1. If it is possible to predefine a specific set of tasks for a specific types of requests. For example new user (create an AD account for an AD-admins, assign a Phone number for VoIP admins, setup a computer for techsupport, etc)?
2. If it is possible to define the sequence of tasks execution? For example system backup, then upgrade, then testing, then moving...
Thank you.
Dmitry.