Request type
Version using: 7.0.0 Build 7012 standard free version Can I show the request type in requetor form of these version and customize the request type by myself? If not could you please tell me whether the latest version or from which version and build I can do it? Now I use an customized field. Thank you very much!
Survey without response
How can I create an report in system to see the survey send to the requestor but they did not response? We feel requestor give no response to the survey so we hope to use the report to ask them to give an feedback.
SLA with additional field
Version using: 7.0.0 Build 7012 standard free version I define an SLA including one customized field. But it can not worked out duedate when a new request created. If I use the system exsiting fields, it works well. Whether it is the system does not support SLA based on customized fields?
SD 7.0 Failed Update to 70xx
I have the following issues trying to update my current version of SD. I tried to update to SP 7010 thru 7022 neither patch is getting installed all fails at 98% Install progress. Current Version: 7.0 Build: 7000 Error message: 98% Install fails attached is my current log with information pertaining to SP 7022
Turn off Dynamic user addition?
I have the following option set to "no" in self serve, how can i prevent techs from submitting a request without an associated user. Right now they can just type "joe" and the request will submit? Do you wish to allow dynamic user addition when the user is not already imported in the application ?
Passthrough Authentication not functioning.
I am unable to get passthrough authentication working. I was assured that an update to the latest version would resolve the issue. After updating the same problem persists. After enabling passthrough authentication logging off, and attempting to go back into the helpdesk website. The website never loads. To reenable access to the site I need to go into the Globalconfig table and edit the SSO property from TRUE to FALSE. Are there any possible solutions for this issue? I need SSO to work so that my
Template changes not saving
Hi, the changes I do in the templates are not changing. Also field which are set to View and set by requester are not visible in the requester side. This is urgent as the templates are now not working anymore!!
error restoring Backup
can we restore the old build backup.data (7011) to the new build like 7500 directly..pls tell me.?
Quick Request Templates
Hi, Just wondering if there is any plans for the following... We would like to be able to create quick request templates based on technician, rather than the global templates that we are able to do now. Thanks, Davey
backup or upgrade with SDP 7022 fail
Hello, I cannot make any backup or upgrade with SDP 7022. My command line log is in attachment. The file associated_applications.ibd does not exist on my server. Any idea to solve my problem?
Can't Create Custom Request Views
When I try to create a new custom request list rule and hit save, two options (and/or) rules (criteria) are added to the rule that appear to be date constraints with NaN as the date. Each time I click edit and then save the rule, two more of these entries appear. Because of this, no custom views can be created that work.
sorting of request tickets
In version 7 there was a view option for "Groups". I am not seeing it in version 7.5. Is this something I am missing or has this feature been removed?
Domain scan not work
Please help me, the domain scan not work.
Email Address Selection
Hi, This might be a feature request, however just in case there's something we can tweak in the system, I'll post here. The Email screen within SD+ has an auto complete option. Which is �quite� handy, however we are finding a few issues with the it. 1. The drop down selection contains AD users and customers so the list excessively large. 2. Adding more that one recipient to list is quite awkward because SD+ doesn�t add a separator. 3. Back to point 1, we feel that there is a very high risk of a technician
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Need 7.0, Build 7021
OK, it's not really a SD+ problem. I had a hard drive go away. I need the installation file for 7.0, Build 7021 in order to restore data, and then to upgrade to 7.5 Two emails to technical support have gone a week without response.
SD+ 7.5.7502 Locks up when associating asset to requestor
Since 7.5.7500 through 7502, when ever we try to associate an asset to a requestor the interface (IE) locks up. At that point all that can be done is to close the kill IE. This happens for all technicians wether they are Admins or not. It also happens when working within IE on the server. As an admin if I got through the Admin tab, to Requestors, find the user and click the Associate Asset button it works fine. But not through the asset tab which is where the Technicians would always do this from.
Contract Notifications
Hi, I have set up several contracts which I have asked for notification. I have two which were set to alert me 10 days before expiriy. However, I didn't receive any notifications. I have checked the email side of things to ensure SD can send and receive emails and this is all fine. Any ideas? I am using SD 7.0.0 Build 7017 Kind Regards Sharlene
V7.5 - Unaudited Workstation - No check boxes
If you access the Unauditted workstation page from Troubleshoot on the Asset home page it will list the workstations it failed to last last time round. There are three buttons, SCAN NOW, CHANGE CREDENTIALS and DELETE which require you to select one or more of the devices listed, however there are no selection boxes on the page. The field picker ( calculator like symbol ) only has SITE as optional field. So looks like the page needs a little attention to work fully. Using IE7 and V7502 of SDP with
Delete or Re-Scan Failed scan list
Can Support tell me what is the purpose is of the scan or delete is in this image, devices cannot be selected.
Preventive Maintenance Requests Disappearing
We have several Preventive Maintenance requests set to be run on a weekly and monthly basis. The Preventive Maintenance request runs and the appropriate requester, technician, and/or group gets notified, but then when you go to look for the request ID in the system it is not there. The only way to use the Preventive Maintenance function (and not have the request be deleted from the system), is to select the red arrow and not rely on the scheduling. Anyone else experience this?
I cannot reach Advent Net by phone!
1-888-720-9500 answers with an automated attendent and then tells me there is no room to record a message. The alternate phone rings fast busy. This is very unimpressive.
Task 'owners' to include GROUPS as options
Currently, you can only assign tasks to an individual. In the case with larger IT environments, a single ticket may be worked on by multiple individuals. Much like requests, it would be nice to be able to assign tasks to only include the Group. A "New User Joinee", might have 6 total tasks. Examples below. TASK 1. Create Active Directory account (Systems group) 2. Create email settings (Exchange group) 3. Setup computer (PC group) 4. Setup network (Network group) 5. Setup telephone (Voice group)
Changing a workstation to a server
From scans in previous versions we now have a number of servers logged as workstations which we want to change. When I go to Modify Type (in Assets, Workstations) it gives me 'Modify Device Type. In the pop up box that field is currently "PowerEdge SC420" which on the asset is the "Product Name". Where do I re-assign a workstation as a server please? Thanks - Terry p.s. v7.501
Mail Sending Failed
Hi Everyone, i have problem with sending e-mail from ServiceDesk Plus. the message that i get is: "class javax.mail.MessagingException: 530 5.7.1 Client was not authenticated" In "Mail Server Settings" ii have setup the correct settings. I am 100% sure that this settings are correct, because with the same settings to Outlook Express i can send e-mail. Recently we have upgrade our mail server from Ms Exchange 2003 to Ms Exchange 2007. In this the new one the smtp port for client is 587. i have put
6.0 vs 7.5 Benefits?
I am new to ServiceDesk Plus. I have been asked to review 7.5 and provide analysis to upgrade or not upgrade. I know this is most likely a can of worms, however with my knowledge level of the product I thought I would ask those who have been using it. What improvements/advantages does 7.5 bring vs 6.0? Reading this forum, it appears that 7.5 is rather buggy and unstable. But we generally only read posts by folks that are unhappy. Any information you can provide will be greatly appreciated. Thank
SD 7015
where I can download SD 7015? thanks.
scan schedule not getting saved
the scan schedule cannot be saved, i configured and saved the scan schedule, still if i go to assets, it says not configured, configure now. yy????? what's happening?
Bug in encoding when apply filter (video)
Hi! Build 7501, Russian GUI. In Changes after apply filter in Calendar view encoding is wrong. Video in attachment. Thanks.
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Helpdesk - Notification Rules not working
My incoming and out going mail server settings are fine, i can receive request via emails. But the notification rules are not working. and in system log viewer the error comes "Exception while trying to send notification for the request."
windows 2008
Can servicedesk work on Windows 2008 and IIS 7.0 ? Is there any installation guide for that ?
V7.5 SP2 - Report logo not showing
The fix in SP2 for V7.5 has fixed the ACEM name in the top right of the reports but I'm still not getting a logo at the top of the reports. The logo is bigger than the recommended ( 470 x 67 ) but it works fine in V7 sp22. I've tried reimporting the logo as well with no joy. Regards, Andy
Comments Box
When you put information into the comment box, while closing a request, where does it go? I can't find the comments I put in there anymore. I remember before there used to be a button for it.
About 10 years...
The U.S. Supreme Court handed down a verdict that the smokers will be able to obtain reimbursement from cigarette companies the use of cigarettes in the title the words "light". The court acknowledged that the manufacturer of misleading customers by creating the illusion that such cigarettes have less injury, said France Presse I can not remember when the first "light" cigarettes. About 10 years... These companies are once again deceived us and take away our health. This deception can not tolerate
Report for Purchase Orders
I'm looking for a way to create a custom report for Purchase Orders that will allow me to include data for Cost Center and GL Code. Currently, if I create a custom report using 'Purchase', I'm given the following fields to include: PO Number PO Name PO Terms Ordered Date Required Date Received Date Shipping Price Sales Tax Price Adjustment Total Price Payment Terms Shipping Info Shipping Comments Ship To Bill To Include Shipping Sign Authority PO Status Pending Status Purchase Requestor Purchase
External Emails
Hi All, We have a small issue where we can not foward email from SDP to external smtp addresses who don't have a contact. When attemping to do this the "Sending Notification Fail" message pop's up. Is there away to send email to an smtp address that is not a contact? Cheers John
Is there a way for a non-tech to create a Change Request?
I have been unable to find where a user can create a Change Request. Is there a way that i am missing or do the technicians have to "change" the "incident request" into a "change request"?
Quick Request Templates
Hi, Just wondering if there is any plans for the following... We would like to be able to create quick request templates based on technician, rather than the global templates that we are able to do now. Thanks, Davey
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