New Service pack make servicedesk less efficient
Since the last upgrades I can not longer apply templates to existing work orders. The only way to use the templates is via the New request Option. We have created template based upon request types and we generally used these templates to quickly complete the required fields for each request type. For example if this request is for a new user account, there is one technician that performs this duty, and when he does there were several task that had to be completed for this type of service request. Now if a users supervisor emails in a request for a new employees access, we can no longer edit the request to apply this template. Instead we have to fill in all the required fields again and add the tasks manually. This has decreased my service desk employees productivity by 75 percent. This is a poor upgrade feature because of this. Is anyone else experiencing this?