[SDP MSP 8316] After upgrading to 8316 the urls of excel reports shown an error of certificate
Hello ME Team, We upgraded to the SDP MSP 8316 version last friday 26/02, and everything ok, until today when we started to export our monthly reports to excel this error shows when we click on the links of request id or subject.... When had no change in our microsoft version or certificates, and this is only happening after the upgrade of SDP and only on these reports. When we convert to a PDF file, the error is not visible. Can you help understand what is happening? Thank you. MIGUEL LAMPREIA
Tickets sent via email
I would like to know how I can filter out email accounts when a ticket is sent via our new email account. I only want VIP accounts that I set up, which will include their email account in the Requester section .
Editing a worklog through REST API
I am trying to edit a worklog (to update the hours/minutes on the worklog and the description) through the REST API, but the response I always get is: <operation name="PUT"><result><status>Failed</status><message>Invalid operation</message></result></operation> I have tried using the html/APICall.html to speed up my testing, but can't get it to work. The details are below: URL: http://servicedesk.xxx.co.uk:8080/sdpapi/request/138387/worklogs/339596/ Method: PUT Format: XML Parameters: INPUT_DATA=<operation><details><worklogs><worklog><description>LPTIMELOGID--1711149--
Unable to install MSP SP 9001
Good Morning, I have recently updated my ServiceDesk MSP from 8315 to 9000 In help --> About - it shows Your Version 9.0 Build 9000, latest version, 8.3 build 8315 I have attempted to update to 9.0 build 9001, however it says I am unable to do this Any help much appreciated - I can teamviewer someone on if it helps! This is running on Windows Server 2012, with SQL Server. Regards Mark
How can I remove an active directory domain from an account
I need to move a domain from one account to another account. How can i remove the AD domain from an existing account?
Possibility of changing ### against spam filtering recognition?
In recent days we have received from customers increased feedback that notifications of our support system end up in spam . We suspect that it is because of the special characters in the subject line . Is it possible to exchange the ### before and behind the ticket ID , for example, against " yyy " ? If yes, where can I configure that ticket emails are even more recognized and assigned automatically ? Thank you in advance!
Cannot delete Customer Account
Account is being used by a module. Hence cannot delete it. See above that is the answer I get. How to delete a customer that do not exist anymore. I have Servicedesk Plus MSP Your Version : 7.6 Build 7604 Latest Version : 8.1 Build 8102 [Details]
SDP MSP won't start after upgrade to 8316 [Solved]
Hi, I just upgraded my SDP MSP to 8316 in order to get JRE 1.7 but now my SDP MSP is not coming up and got stuck at application layer and millions of dots front of it! I just realized you took off that update from your website as well! is 8316 problematic?! if yes, please remove the full version of it as well (Full download has same issue and its 8316)! otherwise please help me to fix it. Thanks, Fix: - Turn off service for SDP MSP - EndTask postgres - EndTask Wrapper.exe - EndTask Java then open
Failed to start the server. Please refer logs for more details
I have tried several times unsuccessfully to install this product on any version of linux. I have tried Centos, RHEL, and Ubuntu and when I run sh run.sh I get the above error. Is there any prerequisites that I am maybe not loading? This is very frustrating...
Reply to email submission includes the original destination address
We receive emails to multiple email addresses like support@ourcompany.com and services@ourcompany.com. Scenario Requester submits a request email to support@ourcompany.com. When we open the request and try to reply to the ticket the to field has the requester's address but the cc field has our company address, support@ourcompany.com. I can't find any setting to stop this from happening or any setting that would cause this. This is causing problems when we go to resolve the ticket. The ticket
SD+ Stuck after the backup restoration
Hi, I am trying to move SD+ from one server to another but after the successful restoration of the back when I m starting the SD+ server it stuck after the message "Application Server Started.............". Please see the attached screen shot and advise.
ServiceDesk Plus behind Reverse Proxy
Hello all. We are testing the deployment of putting our service desk behind a remote proxy; however, when access the site through the proxy it is very slow to load. Has anyone had this issue before? We are using Nginx as the reverse proxy. I've included a copy of the configuration I'm using on Nginx in case anyone has any suggestions as to changes I can make to help speed up the loading time. Thanks. server { listen 443; server_name website; ssl on;
Not receiving notification on closing request
Dear All, we have checked the "e-mail user when a request is resolved" option but when we resolve the ticket nothing happens. The notification works well on the opening phase. Note : It's not working when we update the system. We are testing version 8.3 of Servidesk plus MSP. Thanks for your help. Regards
Random problems caused by Primary Key errors in database
Hi. Since the release of build 8315 we have experienced a lot of bugs and crashes, and after that fix everything was back to normal. During the process of trying to figure out the problem on build 8315 we have migrated with the Support our database from SQL to PostGreSQL and than again to SQL after we discover that the problem was related to an authentication module and fixed. But since the roll back to SQL Server we are experiencing random errors and crashes. One of the errors it's the Request History
SDP-MSP FAILURE: This incoming e-mail address is being used as support e-mail address for the account "xxxx". Please user a different address.
Hi I have a problem with our SDP-MSP: When I input our support mail on mail server settings, the follow error appears: So, I had to create another e-mail account to configure mail server e make then our support mail send the messages to the new e-mail account to discharge in SDP. Well, Do you know how I can resolve this problem? To configure our support mail account on MSP without create a bridge for this?? Appreciate any help! Regards. Att, Rogerio Paliosa Correa Monitoring Analyst/SDP-MSP
sql subquery
Hi! Im trying to make a user-query. SELECT type, count(*) FROM (SELECT aaov.NAME as ploshadka, productType.COMPONENTTYPENAME as type, aaov.NAME as ploshadka2 FROM Resources resource LEFT JOIN ComponentDefinition product ON resource.COMPONENTID=product.COMPONENTID LEFT JOIN ComponentType productType ON product.COMPONENTTYPEID=productType.COMPONENTTYPEID LEFT JOIN ResourceLocation resLocation ON resource.RESOURCEID=resLocation.RESOURCEID LEFT JOIN SiteDefinition siteDef ON resLocation.SITEID=siteDef.SITEID
Date/Time format when passing data to API
Hi I am trying to create a worklog via the API, and it is creating fine. However, I cannot work out how to convert a datetime value to the numeric value that the API expects. In the one example I have found on how to create a worklog, the executed time field is: 1350292747707 When I view this worklog in ME, it shows a date of October 15th 2012, 10:19am. How do I convert my date/time so it creates a number that ME API understands????? I have tried passing the datetime in like this: 01-12-2015 09:00
Basic newbie issue - can't even view the data for a request!
Am trying to get the basics working in C# to read the data for a request using the sdpapi My URL is: http://servicedesk.xxxxxx.co.uk:8080/sdpapi/request/144644/ The two parameters are: parameters = "TECHNICIAN_KEY=" + APIKey; parameters += "&OPERATION_NAME=GET_REQUEST"; However, no matter how I tweak it, the return data I get is: <operation name="POST"><result><status>Failed</status><message>Mandatory element 'account' not found</message></result></operation> Why do I need to provide an account
Unable to generate reports
Hi, I am using Service desk plus MSP V8.3 Build 8314 on Windows. When I try and run a report, I get the following error in a new window. Any ideas on how to fix? Regards, Leslie Message Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Error reading PNG metadata at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62)
Problem with custom view for requests
Folks, I'm trying to create a custom request view that shows (among other things) requests that haven't been responded to at all yet (i.e. where RespondedDate is null). I think this should be a pretty basic filter but unless I'm missing something I can't figure out how to specify a null or empty criteria for RespondedDate. The datepicker forces me to pick a date and the criteria won't save without a date populated. Any workaround? As a workaround, I tried setting a filter that looked like RespondedDate
[SDP MSP] tickets not associated to any site and not visible for other users
Hi SDP MSP Team, Since we have installed ServiceDesk Plus - MSP 8310 with this Enhancement: "MSPSDP-7918 : Technician can create ticket through email for his associated accounts instead of his requesters using its account support email address.", we have a bizarre behaviour, that I will try to explain it: - if a specific technician associated to the site AAA1 (example) sends an email to the sdp, the ticket is created, but its not associated no any site of any account. Therefore the ticket is not
ME SDP MSP Not Starting
Hi. Our Production Server suddenly stopped yesterday. Checking the wrapper.log we noticed the following: VM exited unexpectedly. STATUS | wrapper | 2015/10/23 16:21:01 | Launching a JVM... INFO | jvm 9 | 2015/10/23 16:21:01 | WrapperManager: Initializing... INFO | jvm 9 | 2015/10/23 16:21:02 | This evaluation copy is valid for 28 days INFO | jvm 9 | 2015/10/23 16:21:09 | Unclean shutdown of previous run. INFO | jvm 9 | 2015/10/23 16:21:13 | ServerContainer
Reply template bug
When adding a new reply template everything looks normal and the window with the template variables appear. If I hit save and add new, the template variable window disappears. I have attached two screenshots. One with the template variable window and one without. Build 8314, SQL 2012, Firefox 41.0.2
Asterisk CTI Integration
I am currently trialling the MSP version and am coming unstuck on the CTI integration with Asterisk PBX's. I have a user defined in the manager.conf file with permit rights for the correct IP as well as the full complement of read/write permissions. I can telnet to port 5038 on the PBX and use the login credentials to watch the PBX movements, so I know all the connectivity is good. What is not working is when clicking on a requesters external phone number in SDP/MSP, I get the pop-up, the deskphone
Cross forest migration
Hi We are currently using ServiceDesk Plus MSP 7605. In the near future we will be migrating all active directory accounts from one forest/domain to a new forest/domain, and for a period of time we will maintain a cross forest trust relationship. I want to be able to migrate an existing Technician from source domain to the target domain and for that Technician to then log into the target domain but access ServiceDesk Plus MSP running in the source domain. Eventually we will also migrate the computer
Problem with scheduler
Hello We're using ME SDP MSP 8.3 version (build 8313) We have a problem with scheduler. It does not appear for all technition accounts. (Screen enclosed below) We were performing only normal configuration. Besides this issue, everything is working fine. Thanks in advance Michal
SDP MSP update problem from 8.3.0.1
Hello, i am unable to update from 8.3.0.1 to any new versions - always get error Problem in post Invocation process log attached. please help
Service Desk MSP update Error
Hello I am trying to update from 8.3.0.1 to any new version? i try 8.3.0.2, 8.3.0.3 etc till the current version And every time i get error Problem in post invocation. log file attached. please help
Translation bug
Hi, Have version SDP MSP 8.3 Trial Set up integration with Asterisk. When outgoing calls from the application Russian characters display correctly. For incoming calls, letters instead of question marks. Latin thus displayed correctly.
HTTPS not working
I configured the keystore with a certificate from Godaddy. Then followed the instructions below, yet https:// can't connect to server. Changing it back to port 80 works for the most part - graphics on the login screen don't show up any more. Both the internal and external names work for port 80 but neither work for SSL. Step 4: Configuring the Server Copy the sdp.keystore file from <ServiceDesk_Home>\jre\bin to <ServiceDesk_Home>\server\default\conf From the command prompt, execute changeWebServerPort.bat
Time is off by an hour on Requests Grid
On my requests grid it is showing the date created of the requests an hour behind my time zone setting. 9:10am My Personal time zone is: 10:10am (I HAD PASTED IMAGES BUT THEY ARE NOT SHOWING)
"Request assign failed." when assigning to group
Hi, We recently upgraded SDP MSP from 8.2 build 8206 to 8.3 build 8311. This went cleanly with no errors and all seemed well. However, I've had a few users highlight an issue. When we assign a ticket to a group, it sometimes pops up a yellow banner in the middle of screen that says "Request assign failed." It actually does assign to the group, but depending on how you do the assignment you may get the message. (1) Edit request, change group field and save - OK. (2) Edit request, use assign button
Cannot install ServiceDesk on CentOS 6.2 - error: Problem in Initializing Postgres
I am trying to install your ServiceDesk product on my production CentOS 6.2 server. I cannot get it to load the GUI. At first it would not run at all so I checked the forums and found a partial solution. I did install the latest glibc RPM package and rebooted. Now I only get : The installer is unable to run in graphical mode. Try running the installer with the -console or -silent flag. So I am proceeding with install anyway using –consol. The install rolls along ok until it gets to: Initialize
http status 400
Hi, I am facing a problem, when I logoff the SCP portal and login again, it shows http status 400 HTTP Status 400 - Invalid path /LoginPage was requested type Status report message Invalid path /LoginPage was requested description The request sent by the client was syntactically incorrect (Invalid path /LoginPage was requested). - Please check. Thx
add IT Project Management add-on to ServiceDesk Plus
Please how can i add IT Project Management add-on to ServiceDesk Plus ??
enable port 443
Trying to enable port 443 for Servicedesk Plus - MSP software. It keeps coming back with Access denied when using the changeWebServerPort.bat 443 https command line. Software seems to only want to run in port 80. See attached file for issue Is it possible to run the software with port 443 under IIS? Thanks
Problem starting services
Dear Support, I have install SDP-MSP in my machine So when i start the Service it shows me error. Could you please help me out with it? Please open the attach file
I can't restore db
Hi! I have "manage engine service desk plus msp build 8309" and the new instalation is the same build as a db what i need to restore. I use restoredata.bat but i have this message.
Portal password reset link?
Hi there, Busy setting up this product and I've noticed there isn't a link on the portal to reset a forgotten password. Is this correct or am I missing something? Other than that, love the software!
REST API Setting Request Template Returns Error
I am trying to set the Request Template via the REST API and the response is 'Failed' with the message 'Error when performing required operation.'. The problem is that tickets are successfully being created with all of the right information but I need the response to be Success so I can confirm the creation was successful and move on with my script. Removing the 'requesttemplate' field from my request, I get the success message with the ticket ID. Is there a reason this would return a failure when
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