Unable to generate reports

Unable to generate reports

Hi,
I am using Service desk plus MSP V 8.3 Build 8314 on Windows.
When I try and run a report, I get the following error in a new window.

Any ideas on how to fix?

Regards,
Leslie

Message Dear user,
    Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com
Error Trace
    net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Error reading PNG metadata at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62) at net.sf.jasperreports.engine.util.JRImageLoader.loadImage(JRImageLoader.java:274) at net.sf.jasperreports.engine.JRImageRenderer.getImage(JRImageRenderer.java:354) at net.sf.jasperreports.engine.JRImageRenderer.getDimension(JRImageRenderer.java:390) at net.sf.jasperreports.engine.JRImageRenderer.getOnErrorRendererForDimension(JRImageRenderer.java:273) at net.sf.jasperreports.engine.export.JRHtmlExporter.exportImage(JRHtmlExporter.java:1663) at net.sf.jasperreports.engine.export.JRHtmlExporter.exportGrid(JRHtmlExporter.java:811) at net.sf.jasperreports.engine.export.JRHtmlExporter.exportPage(JRHtmlExporter.java:730) at net.sf.jasperreports.engine.export.JRHtmlExporter.exportReportToWriter(JRHtmlExporter.java:679) at net.sf.jasperreports.engine.export.JRHtmlExporter.exportReport(JRHtmlExporter.java:454) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReport(CoreReportDesigner.java:5108) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReportCompiledJasper(CoreReportDesigner.java:4283) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.generateReport(ReportRequestHandler.java:964) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.handleRequest(ReportRequestHandler.java:1854) at com.adventnet.servicedesk.reports.action.CustomReportHandler.handleRequest(CustomReportHandler.java:194) at com.adventnet.servicedesk.reports.action.ReportHandler.execute(ReportHandler.java:59) at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.adventnet.servicedesk.filter.AccountUrlFilter.doFilter(AccountUrlFilter.java:56) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:202) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.adventnet.servicedesk.filter.ThreadLocalFilter.doFilter(ThreadLocalFilter.java:128) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:192) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:203) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at com.adventnet.servicedesk.tools.LoginCookiesValveBase.invoke(LoginCookiesValveBase.java:218) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:535) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Unknown Source) Caused by: javax.imageio.IIOException: Error reading PNG metadata at com.sun.imageio.plugins.png.PNGImageReader.readMetadata(Unknown Source) at com.sun.imageio.plugins.png.PNGImageReader.readImage(Unknown Source) at com.sun.imageio.plugins.png.PNGImageReader.read(Unknown Source) at javax.imageio.ImageIO.read(Unknown Source) at javax.imageio.ImageIO.read(Unknown Source) at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:58) ... 84 more Caused by: java.io.EOFException at javax.imageio.stream.ImageInputStreamImpl.readFully(Unknown Source) at java.io.DataInputStream.readUTF(Unknown Source) at javax.imageio.stream.ImageInputStreamImpl.readUTF(Unknown Source) at com.sun.imageio.plugins.png.PNGImageReader.parse_iTXt_chunk(Unknown Source) ... 90 more


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