Possibility of changing ### against spam filtering recognition?
In recent days
we have received from
customers
increased
feedback
that
notifications of
our support system
end up in
spam
.
We suspect that
it is because of
the
special characters
in the subject line
.
Is it possible
to exchange the
###
before and
behind the
ticket ID
,
for example,
against
"
yyy
"
? If yes,
where can I configure that ticket emails are even more recognized and assigned automatically ?
Thank you in advance!
Thank you in advance!
Topic Participants
Michael Hufeld
Hari Krishnan Srinivasan
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